Client Experience Intern

OCV LLC; Opelika (AL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401K Retirement Plan

Training & development

Collaborative work environment

Job summary

OCV LLC is seeking a Client Experience Intern to support quality assurance, data management, and client-facing materials at our Opelika, AL headquarters. This on-site, part-time role offers hands-on experience with app and website QA, CRM tools, and client data analysis.

Ideal candidates are current college students in IS or Business Admin, with strong communication skills and a structured, detail-oriented mindset.

Qualifications

• Currently enrolled in college/university in Information Systems, Business Administration or related field.
• Strong quality assurance and detail-oriented mindset.
• Excellent written and verbal communication skills.
• Ability to follow structured processes and document findings.
• Familiarity with CRM tools; HubSpot is a plus.

Responsibilities

• Perform rigorous quality control reviews of pre-conference mobile apps and websites, validating features, functionality, and navigation.
• Identify, document, and report visible defects to ensure a flawless client experience.
• Review support tickets for accuracy and resolution details for client communication readiness.
• Manage and analyze client experience data within the CRM, identifying trends and issues for the team.
• Assist in creating clear, accurate client presentation materials for app reviews.
• Add legacy agency data to the CRM queue to maintain data visibility.
• Support client engagement strategies and future communication planning through data management.

Skills

Quality assurance

Detail-oriented

Written communication

Verbal communication

Process documentation

CRM tools

Google Suite

Microsoft Office

HubSpot

Education

Information Systems

Business Administration

Tools

HubSpot

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Experience Intern

18 days ago Requisition ID: 1027

Are you acurrent studentenrolled at acollege or universitylooking to gainprofessional organizational and account managementexperience? Do you want to join a fast-growing company with a mission to serve? We are OCV LLC. For more than 15 years, we have specialized in mobile app development for law enforcement, public safety, emergency management and public health agencies. Our custom apps for iPhone and Android devices help public safety organizations reach their citizens where they are: their smartphones. We have grown to be a leader in our field and are in search other motivated professionals to add to our dynamic team. We are currently recruiting for a Client ExperiencePart-Time Internto work on-siteat our headquarters in Opelika, Alabama.OurClient Experience Internsare key contributors to the seamless delivery of high-quality client services by focusing on quality assurance, internal process optimization, and the preparation of client-facing analytical materials.

What We Offer:

• Opportunity to gain professional experience and ongoingtraining & development.
• Collaborative and innovative work environment.
• 401K Retirement Plan with up to 3.5% company match.
• Exposure to client experience strategy and support operations.
• Hands-on experience with app and website quality assurance as well as p ractical use of CRM tools and client data.

Primary Job Responsibilities:

• Perform rigorous quality control reviews of pre-conference mobile applications and websites, validating features, functionality, and navigation.
• Systematically identify, document, and report visible defects, errors, or broken links to ensure a flawless client experience.
• Review completed support tickets for accuracy and confirming resolution details for client communication readiness.
• Manage and analyze client experience data within the CRM, identifying and compiling trends, open issues, and historical data for team follow-up.
• Support the Client Experience team by pulling relevant data and assisting with the creation of accurate, clear, and consistent presentation materials for client app reviews.
• Ensure the integrity of internal systems by adding legacy agency data to the CRM queue for visibility.
• Support ongoing client engagement strategies and future communication planning through effective management of client data and internal resources.

What We Require for This Role:

• Currently enrolled in a college or university in Information Systems, Business Administration or other related field.
• Strong quality assurance and detail-oriented mindset.
• Excellent written and verbal communication skills.
• Demonstrated ability to follow structured processes and document findings effectively.
• Basic proficiency with digital products and websites; familiarity with CRM tools (HubSpot experience is a plus).
• Comfort working with internal data, dashboards, and tools.
• Highly organized, reliable, and capable of managing multiple concurrent tasks.
• Proficient in Google Suite and/or Microsoft Office.