Client Experience & Growth Coordinator

Baker Donelson; Nashville (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Baker Donelson, Bearman, Caldwell, & Berkowitz, PC is seeking a Client Experience & Value Coordinator in Nashville, TN. This role supports growth initiatives, client feedback, and client experience training across multiple teams to ensure timely, organized programs aligned with firm goals.

Key responsibilities include maintaining training materials, journey maps, and client growth materials, plus coordinating agendas, KPI reports, and quarterly leadership updates with senior leaders.

Qualifications

• Four-year college degree in communications, marketing or related field; equivalent combination of education and relevant work experience may be considered.
• Experience in client experience, marketing, business development or related fields.
• Professional services environment preferred; law firm environment ideal.

Responsibilities

• Provide administrative support to the Clients of Focus Program and related organic growth initiatives.
• Track revenue generating activities, client engagement activities, program milestones and KPIs, and success stories.
• Collaborate with financial reporting to compile monthly metric reports and quarterly Clients of Focus dashboard updates for Firm leadership.
• Prepare and distribute agendas for key client and client service team meetings and action items following meetings.
• Maintain client growth plans, action plans, meeting notes, follow‑up items, and status updates for key clients.
• Maintain content on the Clients of Focus SharePoint site, Client Growth OneNote and other shared resources.
• Collect and organize Clients of Focus updates from Business Development team members for quarterly leadership meetings with the COO, Department Chairs, Practice Group Leaders, and Department Operations Directors.
• Collaborate with the events team to provide administrative and logistical support for Clients of Focus events and other in‑person client engagements, such as client team meetings and CLE programs.
• Work with the Director of Client Experience & Value to prepare the annual Clients of Focus report for the CEO, COO, and Chief Marketing & Business Development Officer.
• Provide administrative support to client experience efforts.
• Maintain Client Experience & Value training materials, templates, journey maps, and related resources.
• Assist with scheduling, preparation, logistics, and follow‑up for Client Experience & Value training programs.
• Maintain and update journey maps and related client experience tools based on input from team members.
• Maintain the client feedback database with updated feedback and pull reports that highlight themes and KPIs.
• Provide administrative support to the team on special projects related to client feedback, client experience & value initiatives, and internal training.

Skills

MS Office

Multitasking

Communication

Attention to detail

Client focus

Education

Bachelor’s degree in communications/marketing or related field

Equivalent combination of education and relevant work experience considered

Experience in client experience, marketing or business development

Tools

SharePoint

OneNote

PowerPoint

Job description

Baker Donelson, Bearman, Caldwell, & Berkowitz, PC is seeking a Client Experience & Value Coordinator in Nashville, TN. This role supports growth initiatives, client feedback, and client experience training across multiple teams to ensure timely, organized programs aligned with firm goals.

Key responsibilities include maintaining training materials, journey maps, and client growth materials, plus coordinating agendas, KPI reports, and quarterly leadership updates with senior leaders.