Client Experience & Estimating Lead

Exploring; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

ID3 Group is seeking an experienced Client Experience Manager to own client relationships, prepare accurate estimates, and keep custom fabrication projects moving from inquiry through installation and closeout. This role requires reading drawings, defining scope, building project costs, coordinating with Sales, Design, Production, and Accounting, and ensuring margins.

Travel to project sites and production areas is expected as needed.

Qualifications

• Three years of industry experience in estimating and client/project communication.
• Ability to turn drawings, specs, quantities, labor and pricing into estimates.
• Knowledge of fabrication methods, materials, production schedules, and install requirements.
• Strong commercial judgment, organization, negotiation and communication.
• Ability to manage multiple custom projects and meet deadlines.

Responsibilities

• Own client relationships from inquiry through installation and closeout.
• Review drawings and specifications to develop estimates for labor, materials, vendors, freight, and installation.
• Coordinate with Sales, Design, Project Management, Production, Installation, and Accounting to keep commitments on track.
• Ensure pricing follows margins and document changes when required.

Skills

Client communication

Estimating

Reading drawings

Project coordination

Budget management

Negotiation

Tools

Microsoft Office

CRM software

Estimating software

Project management software

Job description

ID3 Group is seeking an experienced Client Experience Manager to own client relationships, prepare accurate estimates, and keep custom fabrication projects moving from inquiry through installation and closeout. This role requires reading drawings, defining scope, building project costs, coordinating with Sales, Design, Production, and Accounting, and ensuring margins.

Travel to project sites and production areas is expected as needed.