Client Experience Coordinator - Home Care

BrightCare HomeCare; Metairie (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

BrightCare HomeCare in Metairie, LA seeks a Client Liaison for a full-time role to ensure seamless communication between clients and care teams. You will respond to inquiries, support care plans, and help families access resources.

Ideal candidates have healthcare client liaison experience, excellent communication, confidentiality, and strong organizational skills, with familiarity using electronic medical records. A high school diploma is required; additional education is preferred.

Qualifications

• Client liaison experience in healthcare, preferably home care or hospice.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Serve as the primary point of contact for clients, responding to inquiries promptly.
• Collaborate with care teams to develop personalized care plans.
• Facilitate communication among clients, caregivers, and families to ensure a cohesive care experience.
• Maintain records and documentation of client interactions and care plans.
• Identify and escalate concerns impacting quality of care.
• Provide education and support to clients and families on services and resources.
• Participate in quality improvement initiatives to enhance client satisfaction and care outcomes.

Skills

Communication

Interpersonal skills

Problem solving

Confidentiality

Organization

EMR familiarity

Education

High school diploma

Associate/Bachelor's preferred

Tools

EMR systems

Job description

BrightCare HomeCare in Metairie, LA seeks a Client Liaison for a full-time role to ensure seamless communication between clients and care teams. You will respond to inquiries, support care plans, and help families access resources.

Ideal candidates have healthcare client liaison experience, excellent communication, confidentiality, and strong organizational skills, with familiarity using electronic medical records. A high school diploma is required; additional education is preferred.