Client Experience Coordinator

University of Utah; Salt Lake City (UT); On-site; USD 50,000 - 60,000; Full time

Job summary

The University of Utah is seeking a Client Experience Coordinator to support the Auxiliary Business Development (ABD) team in planning, coordination, and execution of partnership fulfillment, digital signage operations, and campus events.

You will manage the digital signage network, coordinate sponsorships, assist with events, and maintain project documentation while partnering with campus departments, vendors, and student staff to ensure timely deliverables and high-quality client experiences.

Qualifications

• Bachelor’s degree or equivalent required.
• Experience managing multiple projects and deadlines.
• Strong written and verbal communication skills.

Responsibilities

• Manage digital signage network content scheduling and software administration.
• Coordinate partnership fulfillment, sponsorships, and promotional assets.
• Support campus events, planning, and execution.
• Maintain project documentation and reporting using PM software.
• Train student employees supporting ABD operations.

Skills

Project coordination

Communication skills

Multitasking

Education

Bachelor's degree or equivalent

Tools

Content management systems

Project management software

Job description

Regular business hours with occasional evening and weekend support.

VP Area

VP Area President

Department

Department 01761 - AUXILIARY BUSINESS DEVELOPMENT

Location

Location Campus

City

City Salt Lake City, UT

Type of Recruitment

Type of Recruitment External Posting

Pay Rate Range

Pay Rate Range $50,000 - $60,000 DOE

Close Date

Close Date 12/10/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

The Client Experience Coordinator supports the University of Utah’s Auxiliary Business Development ( ABD ) team in the planning, coordination, and execution of partnership fulfillment, digital signage operations, and campus events. This position works closely with the Client Experience Manager, campus departments, external partners, vendors, and student employees to ensure partnership commitments and client deliverables are executed accurately, efficiently, and on schedule.

A primary responsibility of this position is the day-to-day management and operation of the University’s digital signage network. This includes scheduling and publishing content, managing software and user access, providing training and support to campus partners, monitoring network performance, troubleshooting hardware and software issues, coordinating maintenance and repairs, and ensuring digital signage content follows University policies and procedures.

The position will also coordinate assigned sponsorship and partnership fulfillment projects, assist with event planning and execution, maintain project documentation and proof of performance, and help coordinate student employees supporting fulfillment and digital signage operations.

Success in this role requires strong organizational and project management skills, attention to detail, the ability to manage multiple projects and deadlines, comfort working with technology and software platforms, and the ability to collaborate effectively with a variety of internal and external partners. The ideal candidate is proactive, solutions-oriented, and able to independently manage day-to-day responsibilities while knowing when to escalation issues or seek additional support.

This position reports to the Client Experience Manager.

Responsibilities

• Manage the University’s digital signage network: Oversee day-to-day content scheduling, software administration, user support, network monitoring, and coordination of hardware maintenance and troubleshooting. Ensure signage remains operational and content follows University policies, brand standards, and sponsorship requirements.
• Evaluate and develop digital signage opportunities: Research emerging digital signage technologies, platforms, hardware, and best practices to identify opportunities to improve and expand the University’s digital signage network. Assess current and future signage needs, develop recommendations and potential solutions, and assist with planning for network growth and enhancements.
• Support campus emergency and safety communications: Work closely with University Emergency Management to ensure emergency and safety messaging capabilities are connected, operational, tested, and monitored across the digital signage network. Collaborate with Emergency Management to identify opportunities to expand the reach and effectiveness of safety and emergency communications across campus.
• Coordinate partnership and sponsorship fulfillment: Work with the Client Experience Manager, Crimson Brand Partners, campus departments, vendors, and external partners to coordinate assigned deliverables, timelines, promotional assets, signage, and other partnership commitments from planning through completion.
• Support events and partner activations: Assist with planning and execution of campus events, sponsorship activations, and other client-facing experiences, including logistics, equipment, staffing, vendors, signage, and promotional materials.
• Manage project documentation and reporting: Maintain accurate project records, fulfillment tracking, agreements, deliverables, proof of performance, and other documentation using appropriate project management and business software.
• Train and coordinate student employees: Help train and assign work to student employees supporting digital signage, partnership fulfillment, and other ABD operations while providing opportunities for professional development and hands‑on experience.
• Collaborate and resolve issues: Serve as a day‑to‑day point of contact for assigned projects, work across departments and with external partners to coordinate deliverables, identify and resolve issues, and elevate complex matters to the Client Experience Manager or appropriate University resources.
• Support ABD operations and initiatives: Assist the Client Experience Manager with meetings, planning, departmental initiatives, and other projects that support the team’s partnership, client experience, and operational goals.
• Perform other duties and responsibilities as assigned.

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Project Coordinator, II: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.

Preferences

• Professional experience managing multiple projects, deadlines, or operational responsibilities in a fast‑paced environment.
• Experience with project management, event management, client services, partnership fulfillment, or related areas.
• Experience managing or supporting digital signage networks, content management systems, audiovisual technology, or other technology platforms.
• Experience troubleshooting technology, software, hardware, or network‑related issues.
• Experience working with databases, project management software, digital content platforms, or other business technology systems.
• Strong organizational skills and demonstrated ability to manage multiple projects and competing priorities while maintaining attention to detail.
• Strong written and verbal communication skills with the ability to work effectively with individuals across multiple departments and organizational levels.
• Strong collaboration skills and experience coordinating projects or deliverables across multiple departments, business units, vendors, or external partners.
• Ability to independently identify problems, develop solutions, and follow through to completion.
• A proactive, self‑motivated work style with the ability to adapt to changing priorities.
• Experience supervising, training, or mentoring student employees or other staff.
• Interest in representing the University in campus, community, and corporate settings.

Type

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post‑retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post‑retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page .

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security‑related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5‑108: Transfer of Benefits Eligible Staff Members , a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: [phone] By Email: [e-mail]