Aesthetic Experience Specialist

MIDSTATE SKIN INSTITUTE, LLC; Ocala (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Scrub allowance

401k match

Job summary

MIDSTATE SKIN INSTITUTE, LLC in Ocala, FL seeks an Aesthetic Experience Specialist to handle front desk operations, patient coordination, and clinical support. You will assist providers, manage appointments, and help educate patients on treatments and aftercare with a focus on exceptional service.

The role requires a customer-focused professional who can multitask in a fast-paced aesthetic practice and acts as the first point of contact for patients seeking skincare services.

Qualifications

• High school diploma or equivalent; Previous customer service experience required.
• Preferred experience in medical office, dermatology, aesthetics, or luxury retail.
• Ability to learn EMR and practice management software.

Responsibilities

• Greet clients and manage check-in/check-out procedures.
• Answer inquiries by phone or in person; monitor messages promptly.
• Collect and update client information and maintain confidentiality.
• Process payments for products or services rendered.
• Schedule and confirm appointments; manage provider calendars.
• Prepare treatment rooms and stock inventory; assist during procedures.
• Document treatments and aftercare per charting standards.
• Support events, promotions, and skincare retail activities.
• Collaborate with providers and staff to ensure patient care.

Skills

Customer service

Multitasking

EMR software

Communication

Education

High school diploma

Job description

Aesthetic Experience Specialist Job Description

Summary: This is a full-time position with benefits including health care coverage, paid time off, scrub allowance, and matching 401k. This position reports to the Aesthetics Office Coordinator.

Essential Functions and Responsibilities:

• Greets clients, performs check-in and check-out procedures
• Answers client inquiries by phone or in-person; regularly check calls, texts, emails, and patient inquiries professionally and promptly
• Collects client information as needed, makes updates to files
• Able to keep important client information confidential
• Processes client payment for products and/or services provided
• Schedules and confirms client appointments; manage provider schedules, waitlists, and follow-up visits
• Continual learning of products and services in order to better serve clients, such as explaining offerings and aftercare instructions
• Knowledge of aesthetics terms and trends
• Assist providers during injectable and aesthetic appointments
• Prepare and stock treatment rooms and maintain clinical inventory
• Obtain standardized patient photographs according to office protocols
• Accurately document treatments, products, lot numbers, and provider-directed charting
• Review provider-directed pre- and post-treatment instructions with patients
• Support office events, promotions, and retail skincare sales
• Work closely with providers, aestheticians, and management to support patient care and office success
• Other duties as assigned

Qualifications:

Required - High school diploma or equivalent; Previous customer service experience required; Medical office, dermatology, plastic surgery, aesthetics, hospitality, luxury retail, concierge, or medical assistant experience; Computer proficiency and ability to learn EMR and practice management software; Ability to multitask and prioritize in a fast-paced environment; Ability to work independently and collaboratively.

Preferred - Outstanding customer service and communication skills; Strong multitasking, organization, and time management abilities; Critical thinking and problem-solving skills; Dependable, professional, and calm under pressure; Genuine interest in aesthetics, skincare, wellness, and cosmetic treatments; Comfortable discussing services, products, memberships, and treatment recommendations in an educational, patient-centered manner; Positive team player with a growth mindset and willingness to learn; Ability to build trust and lasting relationships with patients.

Physical Demands

significant amount of sitting, standing, screen time, typing, and assisting clients; lifting up to 25 lbs.; occasional bending and stretching.

Work environment

This job operates in a professional, fast-paced office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. There can be some noise and an occasional difficult client. This role will be imperative to providing a positive client experience.

At MidState Aesthetics, we believe exceptional patient experiences begin long before a treatment is performed.

The Aesthetic Experience Specialist is the first point of contact for our patients and plays a vital role in creating a welcoming, professional, luxury-level experience. This position combines front desk responsibilities, patient coordination, administrative support, clinical assistance, scheduling, and aesthetic education.

We are seeking a dependable, organized, people-oriented individual who thrives in a fast-paced environment and has a genuine passion for aesthetics, skincare, and patient care.

Our Ideal Candidate

You notice details others miss, genuinely enjoy helping people, remain composed during busy days, and take pride in creating exceptional experiences. You understand that every patient interaction matters and are passionate about helping patients feel confident, cared for, and supported throughout their aesthetic journey.

If you are passionate about aesthetics and delivering outstanding patient care, we would love to meet you.