Client Experience, Coordinator

Tiffany & Co; Costa Mesa, Northern (CA, KY); Hybrid; USD 41,000 - 56,000; Full time

Job summary

Tiffany & Co. in Costa Mesa, CA, is seeking a Client Experience Coordinator to support top-level client services at South Coast Plaza. You will act as a trusted resource for domestic and global clients, delivering personalized Tiffany Touch and upholding the brand’s heritage.

Role requires expertise in luxury hospitality, strong networking within Orange County, and the ability to manage high net worth client experiences, events, and arrangements. This position is on-site at South Coast Plaza.

Qualifications

• Exceptional communication skills, verbal and written.
• Proven experience networking in and around the Orange County metro.
• Event and catering management experience.
• Expertise in coordinating car and travel arrangements.
• Creation of detailed itineraries.
• Ability to create memorable bespoke experiences.
• Meticulous attention to detail.
• Organizational and time management skills.
• Entrepreneurial, flexible and independent.
• Strong commitment to team environment and collaboration.
• Strong sense of urgency.
• Experience in luxury hospitality industries; restaurant, hotel, retail.
• Strong existing relationships with luxury hotels and restaurants domestically and globally.
• Proven experience working with VIC Clients.
• Proficiency in Excel, PowerPoint, Word.

Responsibilities

• Provide highest level of client service.
• Offer luxury services direct to clients and VIC clients, partnering with all functional teams to deliver elevated, bespoke experiences.
• Share Tiffany and Co. history, product information and servicing offerings.
• Provide local area information and arrange activities, events, restaurants, and transportation to create unique experiences.
• Research local market for new partnership opportunities.
• Build relationships with top hotels, restaurants and hospitality organizations in the area.
• Develop and manage high net worth client experiences at South Coast Plaza.
• Manage client appointments via Booxi and email.
• Engage in client discovery to personalize all touchpoints.
• Network with vendors/establishments to meet brand standards.
• Partner with South Coast Plaza teams.
• Liaise between client advisors and other departments to fulfill needs.
• Set and maintain hosting standards with Store/Commercial Director.
• Support store on an as-needed basis.
• Lead internal tours of South Coast Plaza when needed.
• Support training of In-Store client experiences and Tiffany Salon protocols for new employees.
• Support hospitality and selling events for VIC clientele.

Skills

Excellent communication

Networking in Orange County

Event and catering management

Travel arrangements

Itinerary creation

Memorable bespoke experiences

Attention to detail

Organization & time management

Entrepreneurial & independent

Team collaboration

Urgency & responsiveness

Luxury hospitality experience

Relationship building with hotels/rest

MS Office proficiency

Tools

Excel

PowerPoint

Word

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

The Client Experience Coordinator will support the top client experience and appointment business at South Coast Plaza as a trusted resource for all domestic and global clients visiting Orange County. The Client Experience Coordinator will ensure each client receives the Tiffany Touch by providing highly personalized one-to-one client experiences, and ensuring our brand’s heritage, prestige, and traditions are upheld. The Client Experience Coordinator must be well-connected in hospitality, fine dining, and the Orange County life.

Key Responsibilities:

• Provide highest level of client service
• Offers luxury services direct to clients and VIC clients, partnering with all functional teams to deliver elevated, bespoke experiences
• Share appropriate Tiffany and Co. history, product information and servicing offerings
• Provide local area information and make special arrangements and reservations for local activities, entertainment, events, restaurants, and transportation, to create a unique and adventure for guests
• Proactively researches the local market for new businesses to consider when partnering clients with various touch points
• Build relationships with top hospitality organizations, hotels, and restaurants in and around the local area
• Develop and manage high net worth client experiences while visiting South Coast Plaza
• Manages client appointments flowing through our booking platform Booxi and email inbox.
• Engages in direct client discovery for each appointment in order to fully customize and personalize all touch points.
• Engages in different networking activities to ensure the chosen vendors/establishments are meeting the brand standards.
• Partner with Functional South Coast Plaza teams
• Acts as a liaison between client advisors and other departments/stores to fulfill clients’ needs
• Partner with Store/Commercial Director to set and maintain standards for hosting moments.
• Support store on an as-need basis
• Lead internal tours of South Coast Plaza when needed
• Support training of In-Store client experiences and Tiffany Salon protocols for new employees
• Support all hospitality and selling events for VIC clientele

Qualifications:

• Exceptional Communication skills: verbal and written
• Proven experience networking in and around the Orange County metro
• Event and catering management
• Expertise in coordinating car and travel arrangements
• Creation of detailed itineraries
• Ability to create memorable bespoke experiences
• Meticulous attention to detail
• Organizational and time management skills
• Entrepreneurial, flexible and independent
• Possess strong commitment to team environment and collaboration
• Strong sense of urgency
• Experience in luxury hospitality industries; restaurant, hotel, retail
• Strong existing relationships with luxury hotels and restaurants both domestically and globally
• Proven experience working with VIC Clients
• Demonstrates strong administrative skills. (Proficiency in Excel, PowerPoint, Word necessary)

The hiring range for this position ranges from $30.43 - $41.17. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.