Client Advisor - White Plains

Tiffany & Co; City of White Plains (NY); On-site; USD 30,568 - 41,355; Full time

Job summary

Tiffany & Co. is seeking a Client Associate in White Plains, NY, to enhance the client experience and embody the Tiffany brand. The role involves delivering exceptional service while achieving commercial targets.

The ideal candidate has a proven background in retail or luxury settings, excellent communication skills, and a flexible schedule. With an eye for client connection and a passion for the brand, this position will foster long-lasting client relationships and elevate store experiences.

Qualifications

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving commercial results.
• Ability to connect with clients.

Responsibilities

• Embodiment of Tiffany brand in each client interaction.
• Development of client relationships to exceed sales targets.
• Cultivation of a clienteling culture to grow outreach business.

Skills

Client relationship management

Communication skills

Entrepreneurial spirit

Flexibility in scheduling

Sales achievement

Proficiency with POS systems

Education

College/university degree

Tools

Microsoft Outlook

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

Position Overview

We expect our employees to deliver the Tiffany Experience to each client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. We expect all employees to Live our brand ethics of optimism, love, inclusivity, and creativity.

For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

The CA must be able to think strategically while also being hands‑on in overseeing the day‑to‑day execution of the agreed upon strategy with a focus on clients, people and brand desirability. They will be open and approachable and will work with both the central team and the local teams in a transparent, united and mutually supportive manner. They must model and champion our core belief; People Make the Difference and our values; Be Creative & Innovative, Deliver Excellence and Cultivate an Entrepreneurial Spirit.

Key Accountabilities

• Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary.
• Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do.
• Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan
• Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business.
• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data. Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business.
• Identify innovative ways to grow your business through delivering elevated client experience in each client appointment
• Drive business through key product pillars.
• Convert clients through curiosity and discovery daily

Service

• Elevate in store experience by consistently delivering memorable moments to every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
• Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in‑store experience to a memorable event
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback.
• Connect with your client’s wardrobe to ‘style them’

Qualifications

Required

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving Commercial results.
• Ability to connect with the client
• Flexibility to work non‑traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.

Preferred

• A college/university degree.
• Proficiency in multiple languages.

The hiring range for this position ranges from $22.19 – $30.02. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.