CNA/CMA-Client Support Specialist-Days

Walker Center for Alcoholism and Drug Addiction; Gooding (ID); On-site; USD 34,000 - 48,000; Full time

Job summary

Walker Center for Alcoholism and Drug Addiction seeks a Client Support Specialist to ensure the safety, welfare, and comfort of clients in a structured residential setting. Shift: Day (7am-3pm) Tue-Sat; role emphasizes compassionate, hands-on care and a healing environment.

You will monitor wellbeing, assist with daily structure, document care, and coordinate medical appointments while supporting a culture of respect and accountability. CPR within 90 days is required.

Qualifications

• High school diploma or equivalent required.
• 21 years of age or older.
• Must obtain Medication Pass Certification within 60 days of hire.
• Excellent oral and written communication skills.
• Proficient with Microsoft Outlook and EMR systems.
• Must pass background check, UA, and TB test.
• CPR certification within 90 days of hire.

Responsibilities

• Provide compassionate supervision and support to clients in a structured residential setting.
• Foster a safe, therapeutic environment that promotes healing and recovery.
• Maintain professional boundaries while building supportive relationships.
• Assist clients with daily structure, schedules, and recovery-focused activities.
• Monitor client well-being and report concerns to clinical staff.
• Perform drug screenings and document results per program standards.
• Assist with scheduling medical appointments and coordinate transportation.
• Mentor new staff to maintain quality care.

Skills

Excellent oral and written comms

Proficient in Microsoft Outlook

EMR systems experience

Ability to transport clients

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Electronic Medical Records (EMR)

Job description

Description

Shift: Day (7am-3pm) Tuesday-Saturday

The primary responsibility of the Client Support Specialist is for the safety, welfare, and comfort of the clients. The Client Support Specialist works under the overall direction of the Director of Client Support Services. The Client Support Specialist plays a vital role in supporting individuals on their journey to recovery within an inpatient drug and alcohol rehabilitation setting. This position provides compassionate, hands-on care while helping create a safe, respectful, and healing environment for clients overcoming substance use disorders.

• Provide compassionate, respectful supervision and support to clients throughout their recovery journey in a structured residential setting.
• Foster a safe, positive, and therapeutic environment that promotes healing, accountability, and personal growth.
• Build supportive, professional relationships with clients while maintaining appropriate boundaries.
• Assist clients with daily structure, including schedules, group participation, and recovery-focused activities.
• Monitor client well-being and promptly communicate any concerns, behavioral changes, or potential relapse indicators to clinical and/or medical staff and supervisor.
• Conduct room searches and belongings checks per policy with professionalism and respect, ensuring a safe, substance-free environment.
• Perform and document drug screenings, including urinalysis (UA), in accordance with program standards.
• Perform and document vital signs (blood pressure, pulse, temperature, oxygen saturation, respiratory rate, blood glucose) and substance abuse screeners (CIWAS, AWS, COWS).
• Support safe medication administration by following the "Six Rights" during medication passes.
• Coordinate with pharmacies and healthcare providers to ensure clients receive appropriate medications and care.
• Maintain accurate, timely, and thorough documentation to support continuity of care.
• Compile an end of shift report to rely to oncoming team members during shift change.
• Assist with scheduling and coordinating medical appointments as needed; same day clinic, eye exams, dental.
• Serve as a positive role model for both clients and team members, contributing to a culture of respect, teamwork, and accountability.
• Support and mentor new staff, helping maintain consistency in quality care.
• Ability to transport clients to appointments and recovery-related services.

Requirements

• High school diploma or equivalent required; experience in behavioral health, substance abuse treatment, or healthcare preferred.
• Must be 21 or older.
• Must obtain Medication Pass Certification within 60 days of hire.
• Excellent oral and written communication skills, with the ability to interact effectively with others.
• Proficient in Microsoft Outlook and general computer systems, with the ability to learn and maintain Electronic Medical Records (EMR).
• Ability to operate a variety of office equipment and machinery, including a computer, printer, photocopier, facsimile machine, and telephone.
• Ability to perform the physical requirements of the position including walking, standing, bending, stooping, pushing, pulling, lifting, typing, and repetitive motions.
• If in recovery from a Substance Use Disorder, must have a minimum of two (2) years of sobriety from substances of use.
• Must pass pre-hire requirements including a criminal background check, urinalysis (UA), and TB test.
• Must obtain CPR certification within ninety (90) days of hire.