Client Experience Coordinator

Chula Vista Elite Athlete Training Center; Chula Vista (CA); On-site; USD 68,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision

Life, AD&D, STD, and LTD

Voluntary Life, AD&D, STD, and LTD

10 Paid Holidays and 2 Float Holidays

401k Safe Harbor

Meal and Parking Privileges

Casual Dress-Code

Employee Assistance Program

Job summary

Chula Vista Elite Athlete Training Center is seeking a Client Experience Coordinator to lead pre-event planning and ensure seamless event execution while maintaining guest satisfaction at the CVEATC site.

You will coordinate with internal departments and service providers, manage housing, room setups, and on-site operations, adapt to changing requirements, and provide briefings and debriefings for client programs.

Qualifications

• Coordination with NGB administrators and teams to collect schedules, rosters and program details.
• Develops room assignments consistent with on-site housing requirements.
• Manages large-scale training events, supervising staff and contractors.
• Directs venue operations for conference room set up, field use, and other requests.
• Represents CVEATC with onsite teams, making decisions based on request availability.
• Maintains accurate computer records and uses venue management software with current program information.
• Enforces venue policies on facility usage, contracts, code of conduct and risk management.
• Participates in evaluating program effectiveness and reports issues for future reference.
• Provides orientation and debriefings for short-term and outside user programs.
• May assist with multidisciplinary projects and operational support.
• Must be able to work a flexible schedule including days, nights, weekends, holidays.
• Adheres to safety and health regulations in all tasks.

Responsibilities

• Works with admins, coaches and event managers to collect program details and develop an operations plan.
• Coordinate with facilities, dining, housekeeping, transportation and other providers for service delivery.
• Gives direction to venue operations for room setups and field use.
• Ensures accurate records reflect current program information in venue software.
• Maintains compliance with safety, conduct and risk management policies.

Job description

Description

Under the direction of the Client Experience Manager, the Client Experience Coordinator (CEC) leads pre-event planning efforts and successful event execution while maintaining client satisfaction throughout their guests' stay at CVEATC. The CEC serves as the primary point of communication between clients and CVEATC, ensuring seamless transitions after the Sales Department handoff. In this role, the CEC collaborates with Center departments (Operations, Venues, Maintenance) and service providers (Food & Beverage, Housekeeping) to allocate resources and meet client needs effectively. By anticipating and responding to evolving requirements, the CEC plays a pivotal role in maintaining client satisfaction, fostering positive experiences, and encouraging future partnerships with CVEATC.

Requirements

Essential Duties and Responsibilities

• Works closely with National Governing Body (NGB) administrators, collegiate and youth development teams, coaches, event managers, etc. to collect schedules, rosters and program details, compiles an operations plan to execute upon the client’s needs and deliver on the client requests.
• Coordinate with center service providers and contractors such as facilities management, dining services, housekeeping, transportation, sports medicine, etc. Coordination may be done via venue management software, email correspondence, site visits, telephone and planning meetings.
• Develops room assignments that are consistent with on-site housing requirements.
• Manage large scale training events implementing best practices in supervising staff and contractors, crowd management and facility management.
• Gives direction to venue operations for conference room set up, field use, and other requests.
• Represents CVEATC with onsite teams, making decisions based on request availability.
• Maintains accurate computer records and master effective use of venue management software to reflect the most current program information.
• Enforces venue policies about proper facility usage, contractual obligation, code of conduct, safe sport compliance and risk management practices.
• Participates in the evaluation of program effectiveness and reports any program-related problems or needs that can be used for future reference.
• Provides a brief orientation for both short‑term and outside user programs, pre‑training camp briefings and post‑training events debriefs as needed.
• May be asked to assist with multidisciplinary projects and operational support.
• Must be able to work a flexible schedule to include days, nights, weekends, special events. and holidays, as needed.
• Responsible for performing all tasks in a safe and efficient manner complying with all local, state and federal safety and health regulations, and special safety concerns.

We offer competitive salaries and a benefits package

Salary Range $68,000-$72,000

• Medical Insurance
• Dental Insurance
• Vision
• Life, AD&D, STD, and LTD
• Voluntary Life, AD&D, STD, and LTD
• 10 Paid Holidays and 2 Float Holidays
• 401k Safe Harbor
• Meal and Parking Privileges
• Casual Dress-Code
• Employee Assistance Program

Work remotely: No. Must work out of our Chula Vista, CA Training Site

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Elite Athlete Services is an Equal Opportunity Employer

All offers of employment are contingent on pre-employment background check and SafeSport upon hire.