Client Experience Coordinator

JAMS; Boston (MA); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Client Experience Coordinator to deliver exceptional concierge-level service and administrative support. The ideal candidate will thrive in a collaborative environment, ensuring smooth operations for hybrid hearings and client interactions. This role involves coordinating logistics, troubleshooting technical issues, and maintaining a welcoming atmosphere at the Resolution Center. If you are passionate about client service and possess strong organizational skills, this is an exciting opportunity to contribute to a dedicated team committed to excellence.

Qualifications

• 2-3 years of experience in administrative or client service roles.
• Proficient in relevant software and troubleshooting technical issues.

Responsibilities

• Provide concierge-level client services and support for hybrid hearings.
• Coordinate administrative tasks and maintain facilities for client needs.

Skills

Organizational Skills

Verbal Communication

Written Communication

Technical Troubleshooting

Multitasking

Education

High School Diploma or GED

Tools

Zoom

Creston

Job description

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Overview

We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.

A Brief Overview

Provides a high level of concierge service and administrative support to internal and external clients. Maintains Resolution Center appearance and provides base-level case support; assists the Manager, Client Experience in supporting multiple Resolution Centers.

Responsibilities

What you will do

1. Provide professional concierge-level client services, including client and neutral check-in, room assignments, front desk logistics, and responsibilities. Assist in moderating hybrid hearings, answer rollover calls, and route inquiries appropriately.
2. Coordinate hybrid hearings by logging conference rooms, panelists, and clients into online sessions. Support clients with technological needs, troubleshoot inquiries, and liaise with IT for support.
3. Perform administrative tasks such as mailing, maintaining documents, and ensuring supplies. Support additional projects and participate in committees as assigned. Ensure Resolution Center is prepared to meet client needs.
4. Coordinate food and beverage services, restock supplies, and oversee setup and cleanup of lunch buffets.
5. Maintain facilities by liaising with building management, security, and janitorial staff. Address facility issues in partnership with management.
6. Assist management with safety plans and evacuation procedures. Coordinate with HR on safety practices. Support the Resolution Center and serve as a resource to the client experience team.

Qualifications

• High School diploma or equivalent (GED) required.
• 2-3 years of experience in administrative, clerical, or alternative dispute resolution roles (preferred).
• 2-3 years of experience in legal and client service roles (preferred).
• Experience with IT, audio, video, and video conferencing (preferred).
• Proficiency in relevant software programs (required).
• Strong organizational, prioritization, and multitasking skills (required).
• Excellent verbal and written communication skills (required).
• Ability to troubleshoot technical issues and work with remote IT support (required).
• Experience operating virtual media software, Zoom, and audio/video connections (required).
• Experience with multimedia support tools like Creston (plus).
• Ability to verify and test A/V equipment proactively (plus).

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative