Client Experience & Communications Specialist

Mike Morse Law Firm; Southfield (MI); On-site; USD 36,000 - 54,000; Full time

Job summary

Mike Morse Law Firm is seeking a Client Experience Specialist to deliver five-star service throughout the pre-litigation process. The role emphasizes clear communication, empathy, and follow-through to ensure clients feel heard and supported.

Responsibilities include acting as the main client contact, updating clients proactively, and coordinating with the legal team to maintain accurate case information. This is an on-site, full-time position in Michigan with a focus on exceptional client

Qualifications

• HS diploma or GED completed.
• Experience in a client-facing or customer service role is required.
• Law firm, personal injury, or medical office experience is a plus.

Responsibilities

• Serve as a dedicated client contact, providing proactive updates and prompt responses.
• Answer incoming calls, emails, and texts with professionalism and empathy.
• Make outbound check-in calls to gather information or provide reassurance to clients.
• Document all client communications in the case management system with accuracy.
• Collaborate with legal assistants, paralegals, and attorneys to relay accurate case information.

Skills

Communication

Empathy

Detail-oriented

Time management

Tech-savvy

Education

High School Diploma/GED

Tools

Case management

Job description

Mike Morse Law Firm is seeking a Client Experience Specialist to deliver five-star service throughout the pre-litigation process. The role emphasizes clear communication, empathy, and follow-through to ensure clients feel heard and supported.

Responsibilities include acting as the main client contact, updating clients proactively, and coordinating with the legal team to maintain accurate case information. This is an on-site, full-time position in Michigan with a focus on exceptional client