Client Experience Coach & Call Quality Mentor

United Wholesale Mortgage; Pontiac (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical, dental, vision and life insurance

401k with employer match

Free fitness center membership

Paid training and career development

Job summary

United Wholesale Mortgage is looking for a Client Experience Coach based in Pontiac, Michigan. In this full-time role, you will provide coaching to team members who interact directly with clients. This includes feedback sessions, live coaching, and organizing additional training when needed. You will help set the tone for positive client experiences in a fast-paced environment.

The position offers a comprehensive set of perks including paid time off, medical benefits, and opportunities for personal development. Join us to make a difference in clients' lives!

Qualifications

• Must have experience in leadership, management and call quality.
• At least two years of client experience.
• Comfortable in a fast‑moving environment.

Responsibilities

• Listening to call clips with team members and providing feedback.
• Conducting side‑by‑side live coaching.
• Facilitating Client Service training sessions.

Skills

Leadership experience

Call quality management

Client experience

Multitasking

Positive attitude

Education

High school diploma or equivalent

Job description

United Wholesale Mortgage is looking for a Client Experience Coach based in Pontiac, Michigan. In this full-time role, you will provide coaching to team members who interact directly with clients. This includes feedback sessions, live coaching, and organizing additional training when needed. You will help set the tone for positive client experiences in a fast-paced environment.

The position offers a comprehensive set of perks including paid time off, medical benefits, and opportunities for personal development. Join us to make a difference in clients' lives!