Client Experience Champion

Carson Group; Columbia (MD); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

401(k) with company match

Health benefits

Paid time off

Wellbeing programs

Job summary

Carson Group in Columbia, MD is seeking a capable Office & Client Services Coordinator to deliver exceptional first impressions, manage front desk operations, and support client onboarding and engagement across multiple channels.

You will coordinate events, communications, and administrative tasks to enhance client satisfaction while leveraging CRM systems and office tech for efficiency.

Qualifications

• Polished, professional presence and excellent interpersonal skills.
• Minimum of two years in a professional office or client-facing environment.
• Experience with CRM, scheduling, or communication platforms preferred.

Responsibilities

• Greet and assist clients, prospects, vendors and employees in person, by phone, email, and text.
• Manage front office operations: calls, appointments, conference rooms, reception, kitchen and common areas.

Skills

Customer service

Office administration

Communication

Relationship management

Organizational skills

Education

High school diploma or equivalent

Associate degree in business, communications, hospitality or related field

Tools

Salesforce

Job description

Carson Group in Columbia, MD is seeking a capable Office & Client Services Coordinator to deliver exceptional first impressions, manage front desk operations, and support client onboarding and engagement across multiple channels.

You will coordinate events, communications, and administrative tasks to enhance client satisfaction while leveraging CRM systems and office tech for efficiency.