Client Experience Banking Specialist

Bank of America; Owings Mills (MD); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Flexible scheduling

Job summary

Bank of America is seeking an in-branch associate to educate clients on self-service tools and assist with cash transactions. You’ll build relationships, manage daily center traffic, and connect clients to banking solutions that fit their needs.

Ideal candidates are energetic, customer-focused, and comfortable learning new platforms, with a flexibility to work weekends or extended hours as needed.

Qualifications

• Enthusiastic self-starter with strong work ethic and client focus.
• Ability to collaborate and build relationships across teams.
• Capable of learning new technology platforms and explaining self-service banking.

Responsibilities

• Engages clients in lobby and educates on self-service banking.
• Processes cash transactions accurately and efficiently.
• Grows knowledge by partnering with experts in lending, investments, and small business.
• Manages center traffic, appointments, and outbound calls.

Skills

Adaptability

Client Focus

Relationship Building

Problem Solving

Account Management

Client Solutions Advisory

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED

Job description

Bank of America is seeking an in-branch associate to educate clients on self-service tools and assist with cash transactions. You’ll build relationships, manage daily center traffic, and connect clients to banking solutions that fit their needs.

Ideal candidates are energetic, customer-focused, and comfortable learning new platforms, with a flexibility to work weekends or extended hours as needed.