Client Experience Banking Advisor

Bank of America Corporation; United States; On-site; USD 35,000 - 52,000; Full time

Job summary

Bank of America in the United States is seeking a customer-focused Teller to engage clients in the lobby, educate on self-service channels, and assist with transactions. You will process cash transactions accurately and build rapport to understand financial goals.

The role emphasizes following policies, compliance, and delivering a positive client experience while supporting branch operations and collaborating with specialists in lending, small business, and investments.

Qualifications

• Demonstrates adaptability and strong communication to assist clients.
• Shows problem-solving and relationship-building skills in a client-facing role.
• Understands banking products and can guide customers through simple self-service transactions.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience

Branding

Client Management

Client Solutions

Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in the United States is seeking a customer-focused Teller to engage clients in the lobby, educate on self-service channels, and assist with transactions. You will process cash transactions accurately and build rapport to understand financial goals.

The role emphasizes following policies, compliance, and delivering a positive client experience while supporting branch operations and collaborating with specialists in lending, small business, and investments.