Client Experience Banking Advisor

National Black MBA Association; Glen Burnie, Northern (MD, KY); Hybrid; USD 3,444,000 - 3,720,000; Full time

Job summary

Bank of America in Glen Burnie, MD is seeking a customer-focused banker to engage clients in the lobby and assist with transactions via self-service channels. You will process cash transactions accurately, and participate in conversations to uncover financial needs and offer suitable solutions.

The role emphasizes educating clients on self-service options, building relationships, and following procedures to ensure compliance and client satisfaction. Weekend/evening shifts may apply.

Qualifications

• Demonstrates a strong work ethic with focus on results.
• Capable of building client relationships and explaining banking options.
• Comfortable using self-service banking technologies (ATM, online, mobile).

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Client Focus

Communication

Problem Solving

Relationship Building

Sales Aptitude

Time Management

Team Collaboration

Self-Service Knowledge

Education

Bachelor's Degree or associate's degree

High School Diploma or GED

Job description

Bank of America in Glen Burnie, MD is seeking a customer-focused banker to engage clients in the lobby and assist with transactions via self-service channels. You will process cash transactions accurately, and participate in conversations to uncover financial needs and offer suitable solutions.

The role emphasizes educating clients on self-service options, building relationships, and following procedures to ensure compliance and client satisfaction. Weekend/evening shifts may apply.