Client Banking Specialist

Bank of America; Ellicott City (MD); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America is seeking a Customer Service Associate to engage clients in the lobby, educate them on self-service banking options, and assist with transactions through ATMs, mobile, and online banking. You will ensure accurate cash handling and build trust by understanding financial goals.

The role requires strong communication, relationship-building, and a willingness to work weekends or extended hours at multiple local centers in Maryland, including Ellicott City.

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and client-focused attitude.
• Collaborates effectively to get things done and builds strong relationships.
• Demonstrates passion and drive to improve clients' financial lives.
• Identifies solutions for new and existing clients based on their needs.
• Communicates effectively with all clients and teaches basic banking tasks.
• Learns and adapts quickly to new information and platforms.
• Educates clients on self-service banking (ATM, online, mobile).
• Applies critical thinking to meet client needs.
• Follows established processes and regulatory guidelines.
• Manages time and capacity efficiently.
• Willing to work weekends or extended hours across multiple centers.

Responsibilities

• Executes the bank's risk culture and drives operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes to do what is right for clients and the bank, complying with laws and regulations.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls.
• Drives the client experience and service quality.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma or GED

Job description

Bank of America is seeking a Customer Service Associate to engage clients in the lobby, educate them on self-service banking options, and assist with transactions through ATMs, mobile, and online banking. You will ensure accurate cash handling and build trust by understanding financial goals.

The role requires strong communication, relationship-building, and a willingness to work weekends or extended hours at multiple local centers in Maryland, including Ellicott City.