Client Experience Banker: Financial Solutions Advocate

Bank of America Corporation; Maryland; On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Job summary

United States Digital Space LLC in Maryland is seeking a customer-focused cashier/relationship associate to assist clients in the lobby, educate them on mobile and online banking, and guide transactions through self-service resources.

The role emphasizes accurate cash handling, daily client interactions, and building relationships across our financial center teams. You will support risk controls and ensure compliant service while delivering a positive client experience.

Qualifications

• Minimum education is High School Diploma or GED.
• Willing to work 1st shift and possibly weekends.
• Excellent communication and customer service skills.
• Ability to learn new information and technology platforms.

Responsibilities

• Educate clients on self-service banking options and assist with transactions.
• Process cash transactions accurately and efficiently.
• Build relationships to meet clients' financial needs.
• Follow procedures in compliance with laws and regulations.
• Manage center traffic, appointments, and outbound calls.
• Drive the client experience and cross-sell where appropriate.

Skills

Customer Focus

Relationship Building

Problem Solving

Communication

Sales Orientation

Self-Service Banking Familiarity

Education

High School Diploma or GED

Bachelor's Degree or business-related Associate's Degree

Job description

United States Digital Space LLC in Maryland is seeking a customer-focused cashier/relationship associate to assist clients in the lobby, educate them on mobile and online banking, and guide transactions through self-service resources.

The role emphasizes accurate cash handling, daily client interactions, and building relationships across our financial center teams. You will support risk controls and ensure compliant service while delivering a positive client experience.