Client Experience Banker: Build Relationships & Solutions

National Black MBA Association; Zionsville (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America in Indiana is hiring for a client-oriented banking role. You will educate customers on self-service options—mobile, online, and ATMs—while accurately processing cash transactions and building trusted relationships to meet financial goals.

This position emphasizes risk-aware service, adherence to laws, and a strong focus on delivering a superior client experience, with flexibility around role-specific needs.

Qualifications

• Experience in financial services is a plus.
• Ability to learn and adapt to new information and technology platforms.
• Strong work ethic with focus on results and client interests.

Responsibilities

• Engages clients in the lobby to educate and assist with self-service banking.
• Processes cash transactions accurately and efficiently.
• Fosters client relationships and connects clients to suitable financial solutions.
• Follows processes and guidelines while complying with laws and regulations.
• Manages center traffic, appointments, and outbound calls as needed.
• Delivers an enhanced client experience and supports risk culture.

Skills

Adaptability

Customer Focus

Relationship Building

Communication

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Indiana is hiring for a client-oriented banking role. You will educate customers on self-service options—mobile, online, and ATMs—while accurately processing cash transactions and building trusted relationships to meet financial goals.

This position emphasizes risk-aware service, adherence to laws, and a strong focus on delivering a superior client experience, with flexibility around role-specific needs.