Client Experience Banker

Fashion Studio Magazine; Thornton (CO); On-site; USD 34,000 - 36,000; Full time

Job summary

Bank of America is hiring for a customer-centric Banking Associate role in Colorado. The position focuses on engaging clients in the lobby, educating them on self-service options, and processing transactions accurately to support goals.

You will build relationships, drive the client experience, and collaborate with specialists across lending and investments. The role requires strong communication, problem-solving, and the ability to work weekends or extended hours.

Qualifications

• Required Qualifications: enthusiastic self-starter with strong work ethic and results focus
• Collaborates effectively to build relationships and get things done
• Delivers an experience that improves clients' financial lives
• Able to identify solutions for new and existing clients based on needs
• Strong communication and confidence engaging all clients
• Learns and adapts to new information and platforms
• Educates clients on basic banking transactions via self-service tools
• Applies critical thinking to meet client needs
• Follows processes and adheres to laws/regulations
• Manages time and capacity effectively
• Focuses on results while acting in client's best interest
• Ability to work weekends/extended hours across a local network

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes to do what is right for clients and the bank
• Grows business knowledge by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate's Degree

Job description

Bank of America is hiring for a customer-centric Banking Associate role in Colorado. The position focuses on engaging clients in the lobby, educating them on self-service options, and processing transactions accurately to support goals.

You will build relationships, drive the client experience, and collaborate with specialists across lending and investments. The role requires strong communication, problem-solving, and the ability to work weekends or extended hours.