Client Experience Associate SAFE ACT - AVP

Citigroup; Washington (District of Columbia); On-site; USD 94,000 - 141,000; Full time

Job summary

Citigroup in Washington, D.C. is seeking a seasoned Private Banker Support professional to apply deep expertise to onboarding, KYC, and client requests within the Private Client Coverage area. The role partners with sales teams and internal partners to deliver a differentiated client experience.

The incumbent will influence process improvements, manage multiple deadlines, and ensure compliance with laws and regulations while supporting wealth management clients.

Qualifications

• 5-8 years of relevant experience, preferably in wealth management or financial services.
• Strong analytical skills and attention to detail.
• Strong interpersonal skills and ability to manage internal and external relationships.
• Excellent verbal and written communication skills.
• Ability to manage multiple concurrent deadlines in a dynamic environment.

Responsibilities

• Applies onboarding knowledge to monitor, assess, analyze, and evaluate processes and data, identify policy gaps, and define business issues.
• Partners with sales teams and liaises with KYC, Account Opening and product partners to fulfill client requests while maintaining communication.
• Ensure all documentation is current, accurate, and complete, fulfilling requests promptly.
• Supports clients navigating KYC/onboarding and account opening processes while evaluating moderately complex issues with potential impact.
• Demonstrates subject matter and industry expertise to influence decisions and support training of peers.
• Assess and escalate risk in business decisions, ensuring compliance with laws and regulations.

Skills

Analytical skills

Interpersonal skills

Relationship management

Attention to detail

Multi-deadline management

Verbal and written communication

Education

Bachelor's degree or equivalent

Job description

This is a seasoned professional role responsible for applying in-depth disciplinary knowledge to improve processes and workflows within the Banking, Credit and Investments platform. They ensure a seamless and differentiated experience in partnership with sales teams and integrate subject matter and industry expertise, requiring a thorough understanding of how different areas coordinate to achieve overall business objectives. This individual plays a pivotal role impacting the client experience. This role requires internal collaboration partnering with sales teams, and liaising with internal partners (KYC, Account Opening and product partners) to fulfil client requests.

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Job Family Group: Private Client Coverage

Job Family: Private Banker Support

Time Type: Full time

Primary Location: Washington District Of Columbia United States

Primary Location Full Time Salary Range: $94 000,00 - $141 000,00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date: sept 28, 2026

Responsibilities

• Applies specialized knowledge related to onboarding in order to complete monitoring, assessment, analysis, and evaluation of processes and data, which includes identifying policy gaps, formulating recommendations, researching and interpreting information, and identifying data inconsistencies to define business issues
• Partners with sales teams, and liaises with internal partners (KYC, Account Opening and product partners) to fulfill client requests while maintaining constant communication. Provides the highest level of customer service and teamwork.
• Ensure all documentation is current, accurate, and complete, fulfilling requests promptly.
• Supports clients navigating the KYC/onboarding and account opening processes while evaluating moderately complex and variable issues with substantial potential impact.
• Demonstrates subject matter and industry expertise, and an ability to break down information systematically and influences decisions through advice, counsel, and facilitation, directly affecting team performance and supports the training and development of peers.
• Assesses and escalates risk in business decisions, safeguarding the firm's reputation and assets (Citigroup, clients) by ensuring compliance with laws, rules, and regulations. This involves adhering to policy, applying sound ethical judgment, and escalating, managing, and transparently reporting control issues.

Qualifications

• Experience: 5-8 years of relevant experience, with a preference for prior experience in wealth management or other financial services roles.
• Strong analytical skills
• Strong interpersonal skills
• Ability to manage internal and external relationships
• High degree of engagement and attention to detail
• Ability to manage multiple concurrent deadlines in a dynamic environment
• Excellent verbal and written communication skills.
• Certifications: Requires FINRA SIE, Series 7, and Series 66 (or Series 63 & 65), or must be obtained within 150 days.

Education

Bachelor's/University degree or equivalent experience.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (w