Client Experience Associate SAFE ACT - AVP - New York

Citigroup Inc.; New York (NY); On-site; USD 99,000 - 148,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Paid time off

Job summary

Citigroup Inc. in New York seeks a seasoned professional to improve onboarding/workflows in the Banking, Credit and Investments platform, partnering with sales teams and internal partners to fulfill client requests and ensure a differentiated client experience.

The role emphasizes monitoring, analysis, and cross-functional collaboration with KYC, Account Opening, and product partners to drive compliant, efficient processes and exceptional service.

Qualifications

• 5–8 years of relevant wealth management or financial services experience.
• Strong analytical skills.
• Strong interpersonal skills.
• Ability to manage internal and external relationships.
• High degree of engagement and attention to detail.
• Ability to manage multiple concurrent deadlines in a dynamic environment.
• Excellent verbal and written communication skills.
• FINRA SIE, Series 7, and Series 66 (or Series 63 & 65) or must be obtained within 150 days.

Responsibilities

• Applies onboarding knowledge to monitor, assess, analyze, and evaluate processes and data, identifying gaps and defining business issues.
• Collaborates with sales teams and internal partners (KYC, Account Opening, product partners) to fulfill client requests with high service levels.
• Ensures documentation is current, accurate, and complete; responds promptly to requests.
• Supports clients navigating KYC onboarding and account opening processes; resolves moderately complex issues.
• Demonstrates subject matter expertise and guides decisions through advice, counseling, and facilitation to improve team performance.
• Assesses and escalates risk, ensuring compliance with laws and regulations and transparent reporting of control issues.

Skills

Analytical skills

Interpersonal skills

Relationship management

Attention to detail

Deadline management

Verbal communication

Written communication

Education

Bachelor's degree or equivalent

Job description

This is a seasoned professional role responsible for applying in-depth disciplinary knowledge to improve processes and workflows within the Banking, Credit and Investments platform. They ensure a seamless and differentiated experience in partnership with sales teams and integrate subject matter and industry expertise, requiring a thorough understanding of how different areas coordinate to achieve overall business objectives. This individual plays a pivotal role impacting the client experience. This role requires internal collaboration partnering with sales teams, and liaising with internal partners (KYC, Account Opening and product partners) to fulfill client requests.

Responsibilities

• Applies specialized knowledge related to onboarding in order to complete monitoring, assessment, analysis, and evaluation of processes and data, which includes identifying policy gaps, formulating recommendations, researching and interpreting information, and identifying data inconsistencies to define business issues

• Partners with sales teams, and liaises with internal partners (KYC, Account Opening and product partners) to fulfill client requests while maintaining constant communication. Provides the highest level of customer service and teamwork.

• Ensure all documentation is current, accurate, and complete, fulfilling requests promptly.

• Supports clients navigating the KYC/onboarding and account opening processes while evaluating moderately complex and variable issues with substantial potential impact.

• Demonstrates subject matter and industry expertise, and an ability to break down information systematically and influences decisions through advice, counsel, and facilitation, directly affecting team performance and supports the training and development of peers.

• Assesses and escalates risk in business decisions, safeguarding the firm's reputation and assets (Citigroup, clients) by ensuring compliance with laws, rules, and regulations. This involves adhering to policy, applying sound ethical judgment, and escalating, managing, and transparently reporting control issues.

Qualifications

• Experience: 5-8 years of relevant experience, with a preference for prior experience in wealth management or other financial services roles.

• Strong analytical skills

• Strong interpersonal skills
• Ability to manage internal and external relationships
• High degree of engagement and attention to detail
• Ability to manage multiple concurrent deadlines in a dynamic environment
• Excellent verbal and written communication skills.
• Certifications: Requires FINRA SIE, Series 7, and Series 66 (or Series 63 & 65), or must be obtained within 150 days.

Education

• Bachelor's/University degree or equivalent experience.

Job Family Group

Private Client Coverage

Job Family

Private Banker Support

Time Type

Full time

Primary Location

New York New York United States

Primary Location Full Time Salary Range

$98960,00 - $148440,00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including:

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• and wellness programs
• Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

sept 18, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.