Assistant Client Service Specialist

Marshall Sterling Investment Management Limited; City of Glens Falls (NY); On-site; USD 37,500 - 42,500; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Paid time off

Thirteen holidays

Life insurance

Job summary

Marshall+Sterling, a 100% employee-owned firm, is seeking an Assistant Client Service Specialist to provide superior service and administrative support in our Glens Falls, New York office. In this role you will assist Client Service Specialists, document client communications, and ensure operations run smoothly while maintaining accreditations and engaging in continuing education opportunities.

This position emphasizes teamwork, detail orientation, and a positive, proactive approach to servicing

Qualifications

• High School diploma or equivalent required.
• Proficiency with AI tools, task management systems, and Microsoft Office.
• Positive attitude and collaborative with employee owners and others inside and outside the company.
• Highly organized and detail-oriented.

Responsibilities

• Support Client Service Specialists by assisting with customer requests and maintaining smooth operations behind the scenes.
• Document all client and carrier communications regarding coverages and exposures in the management system.
• Follow workflow procedures, adhere to agency guidelines, and promptly report any actual or potential E&O claims.
• Maintain required professional accreditations and participate in continuing education programs when available.
• Perform other duties and projects as assigned.

Skills

AI tools

Task management

Microsoft Office

Education

High School diploma or equivalent

Tools

Microsoft Office

Task management systems

AI tools

Job description

Why Join Marshall+Sterling?

As a 100% employee-owned company with roots dating back to 1864, Marshall+Sterling offers the strength of a time-tested organization and the energy of an ownership-driven culture. Guided by our mission to empower clients to predict, prepare for, and preempt risk, we are relentlessly focused on helping people and businesses protect what matters most — so they can move forward with confidence. Our vision of creating a future that’s safer and more secure drives everything we do.

Innovation is not optional here — it's imperative. We constantly seek better, smarter ways to serve our clients and improve as a company. Collaboration is at our core, because we know we are stronger together — across teams, with our clients, and in the communities we serve. Our employee-owners are not only valued and empowered, but also directly invested in our collective success.

At Marshall+Sterling, you’re not just joining a company — you’re joining an inclusive culture built on integrity, impact, and people-first values. Your ideas matter, your growth is prioritized, and your work helps shape a more secure future for all.

We're hiring for an Assistant Client Service Specialist to provide superior service and administrative support to the department. Responsibilities include:

This role will be based out of Marshall+Sterling’s Glens Falls, New York Office

• Support Client Service Specialists by assisting with customer requests and maintaining smooth operations behind the scenes.
• Document all client and carrier communications regarding coverages and exposures in the management system.
• Follow workflow procedures, adhere to agency guidelines, and promptly report any actual or potential E&O claims.
• Maintain required professional accreditations and participate in continuing education programs when available.
• Perform other duties and projects as assigned.

Qualifications

• Proficiency with AI tools, task management systems, and Microsoft Office.
• High School diploma or equivalent required
• Brings a positive attitude and works well with fellow employee owners, leaders, and others inside and outside the company.
• Highly organized and detail-oriented.

Total Rewards Package

Compensation:

$37,500 - $42,500, paid on an hourly basis, based on experience, education, and work location.

Benefits:

• Benefits: Comprehensive package including Medical, Dental, Vision, 401(k) with match, Generous Paid Time Off (PTO), thirteen paid holidays, company-paid life insurance for you and your dependents, employee assistance fund and programs, wellness perks, and more!

Employee Stock Ownership Program

As a 100% Employee-owned Company, Marshall+Sterling Offers You The Unique Opportunity To Build Long-term Wealth While Growing Your Career. Here’s What Makes Our ESOP So Valuable

• Long-Term Rewards: The value of your ESOP account grows over time, rewarding your commitment and contributions to the company’s success.
• Collaborative & Engaged Culture: Employee ownership fosters a team-oriented environment where everyone has a stake in the company’s growth and success.
• No Out-of-Pocket Costs: Unlike stock purchase plans, our ESOP is entirely company-funded, meaning you gain equity without any personal investment.

For more information on our culture and benefits, please visit us at : Careers-Marshall+Sterling

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