Client Experience Advocate – Financial Services

US Enhanced Personnel; Omaha (NE); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

HSA

401(k) with company matching

Life insurance

Disability insurance

EAP

Flexible PTO

Job summary

US Enhanced Personnel in Omaha is seeking a Client Advocate to provide essential support to a team of financial advisors and tax preparers. You will assist with client-facing needs, prepare materials for meetings, and help keep day-to-day tasks organized and moving forward.

A major focus is delivering a high level of service and creating a strong client experience while resolving complex financial matters. This is a full-time hybrid role with one preset day per week to work from home.

Qualifications

• Bachelor’s degree in finance, business, or related field preferred.
• 1–3 years of experience in financial services.
• Strong interpersonal and communication skills.
• Excellent organization, attention to detail and time management.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with MS Word, Excel, and Outlook.
• Strong problem-solving skills and quick learning of new software.

Responsibilities

• Support financial advisors and tax professionals by preparing reports, presentations, and other materials for client meetings.
• Ensure client documentation is accurate, complete, and ready for meetings.
• Serve as a key point of contact for clients and assist with questions, financial products, and service-related issues.
• Work with business partners to resolve client concerns involving financial services and account maintenance.
• Track tasks, follow up on outstanding items, and ensure deadlines are met.
• Assist with preparing financial plans and tax documents by gathering information.
• Follow internal policies, industry regulations, and best practices.
• Handle daily administrative responsibilities, including scheduling meetings and answering client calls.

Skills

Strong communication

Organizational skills

Time management

Multitasking

Problem solving

Education

Bachelor’s degree in finance or business

Tools

Microsoft Word

Excel

Outlook

Job description

US Enhanced Personnel in Omaha is seeking a Client Advocate to provide essential support to a team of financial advisors and tax preparers. You will assist with client-facing needs, prepare materials for meetings, and help keep day-to-day tasks organized and moving forward.

A major focus is delivering a high level of service and creating a strong client experience while resolving complex financial matters. This is a full-time hybrid role with one preset day per week to work from home.