Client Executive, Special Risk

RCM&D; Baltimore (MD); On-site; USD 10,000 - 110,000; Full time

Job summary

A leading company in risk management, RCM&D is seeking a Client Executive, Special Risk. This role entails managing client relationships, ensuring satisfaction and retention, while leading financial planning and strategies. The ideal candidate will possess strong analytical skills and experience in special risk lines, contributing to both client success and company growth.

Qualifications

• 5+ years experience in special risk lines of coverage.
• Strong interpersonal and communication skills.
• Experience with client retention and satisfaction.

Responsibilities

• Oversee a book of business ensuring client satisfaction.
• Lead financial management of client plans.
• Plan and conduct annual stewardship meetings.

Skills

Client relationship management

Financial analysis

Communication

Organizational skills

Team collaboration

Education

Bachelor’s Degree in Business or Risk Management

Tools

EPIC agency management system

Microsoft Office (Excel, PowerPoint)

Job description

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Working at RCM&D and SISCO is ideal for those seeking a challenging, rewarding and upwardly mobile career in risk management, insurance and employee benefits. Dedicated to fostering their continued success and growth, we are deeply invested in our employees.

Job Summary: The Client Executive has overall responsibility for a book of business, ensuring client satisfaction and retention. The Client Executive will lead the annual planning process with each client, ensuring that their special risk program supports financial and organization goals. The Client Executive will also lead the financial management of the plan, whether insured or self-funded, with a proficiency in financial underwriting review, analysis of claims utilization data, and developing cost and budget projections. Using consultative insight to support decisions for change, the Client Executive will lead the team in preparing and presenting recommendations to the client. The Client Executive will collaborate effectively with client service professionals and the entire Special Risk team, ensuring consistent work product, client satisfaction and internal work efficiency.

The Client Executive will participate in business development opportunities, working with the Sales Producers. Additionally, the Client Executive will actively be involved in market-building activities, such as participation in industry groups and speaking engagements.

Essential Functions:

• Maintain and grow a designated book of business as outlined in individual incentive plans; accountable for growth, retention, and client satisfaction for that book of business.
• Meet personal new business goals as set forth by Special Risk Practice Team Leader.
• Develop a thorough understanding of client businesses, their policies, practices, and industries.
• Understand and guide clients through the initial objective-setting process.
• Produce new business on a regular basis that generates revenue to meet the annual goals of the department.
• Interpret technical findings and communicate them to clients in reports and presentations. Review all program calculations and reports for accuracy prior to client delivery.
• Extract information and draw conclusions from carrier data and claim reports to interpret trends and anticipate potential problems for clients.
• Assist clients with plan design, funding, administration, and communications consulting.
• Assess client needs and questions and review options with clients, making sound recommendations on a day-to-day basis.
• Manage the client cycle and monitor timeframes and renewal deadlines.
• Maintain regular contact with clients and prospects, keeping them up to date on technical and legislative issues.
• Plan and conduct annual stewardship meetings.
• Retain and develops account by making recommendations regarding the risk to the customer for the most cost effective and proper insurance coverage, preparing proposals, evaluating and recommending other lines, and providing additional resources for the client, as needed.
• Review policy coverages and identify cross-selling and additional revenue opportunities.
• Keep abreast of new sales programs. Attend company-sponsored seminars and educational sessions to maintain product knowledge and underwriting expertise.
• Maintain client files on EPIC system and use EPIC to perform all transactions.
• Participate in any special projects at management's request.
• Comply with all E&O Plus, legal and regulatory requirements.
• Ensure legislative, regulatory and technical developments are appropriately communicated to clients.
• Assist clients with understanding the design, funding, and administrative options for insurance program renewals and marketing, and effectively communicate more complex insurance concepts based on clients’ needs.
  
  

Minimum Education/Abilities/Skills:

• Bachelor’s Degree in Business, Risk Management, Analytics or other related field is preferred; high school diploma or GED, in concert with industry experience, in lieu of an associate’s or bachelor’s degree is necessary.
• A minimum of 5 years of experience working in special risk lines of coverage and client support - either at a brokerage or an insurance carrier - managing accounts with a high level of responsibility. However, candidates with less experience may be considered if they demonstrate strong potential and relevant skills.
• Preferred experience includes familiarity with one or more of the following coverage areas: student health, global medical (outbound/study abroad), business travel accident, sports accident, student accident, volunteer accident, and/or international student health plans (inbound).
• Exhibits executive presence and has strong rapport-building/interpersonal skills for positive interaction with customers and co-workers.
• Exercises sound judgment and exhibits a strong critical thought process to make good decisions, despite time constraints.
• Able to work collaboratively with internal and external stakeholders, be a team player and exhibit a positive attitude
• Possesses strong oral and written communication skills; communicates effectively with customers and insurance companies.
• Possesses excellent organizational skills and strong financial analysis acumen
• Excellent working knowledge of EPIC agency management system and of underwriting requirements of carriers as well as policy provisions and policy changes.
• Exhibits solid time management skills; able to work under pressure and meet deadlines and deliverables, and is highly responsive to internal and external stakeholders’ needs and requests.
• Demonstrates agility and is able to multi-task, as well as pivot to changing priorities, as circumstances warrant.
• Contribute to team efficiency by sharing knowledge and best practices.
• Proficiency with Microsoft Office Products, including Excel and PowerPoint, is required
• This position requires a high energy level and the ability to handle stress-related situations on a daily basis.
  
  

Other Qualifications: Certificates, Licenses, Registrations Required to Perform the Essential Job Functions

• Possess appropriate, jurisdictional licenses - Life and Health license required
• Property and Casualty license desirable
• Advanced insurance designations, such as CEBS, CLU or other pertinent designations desirable
  
  

RCM&D, a Unison Risk Advisors company and founding member of Assurex Global, is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Finding and cultivating talent is a hallmark of our organization. RCM&D looks for the best and brightest risk management, insurance and employee benefits professionals to join our firm. As a growing and vibrant business, we also recruit savvy marketing, sales, finance, human resources, technology and administrative colleagues to manage and operate our business.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Insurance

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