Client Executive, Commercial Risk - IAS, West

Baldwin Group Colleague, Inc.; Tustin (CA); On-site; USD 135,000 - 165,000; Full time

Job summary

The Baldwin Group in California seeks a Commercial Risk Client Executive to manage and service large, complex accounts, lead risk assessments, and coordinate a multidisciplinary client team. You will educate clients on coverage options, lead marketplace submissions, and drive renewal strategy to exceed expectations.

Starting pay is $150,000 annually. This role requires 6+ years of commercial insurance experience, active state licenses or ability to obtain, and strong analytical and advisory

Qualifications

• Bachelor's degree preferred; equivalent experience considered.
• 6+ years of commercial insurance experience.
• Active state license(s) required or ability to obtain within 90 days.
• Experience reviewing, placing, and negotiating loss-sensitive placements (e.g., captives) preferred.

Responsibilities

• Acquires and retains large, complex commercial clients with deep risk understanding.
• Develops partnerships with insurance carriers and broker partners.
• Leads renewal discussions with coverage and pricing comparisons.
• Prepares complex submissions including loss picks and endorsements.
• Coordinates multidisciplinary client teams to exceed service standards.
• Ensures accuracy in audits and risk identifications.

Skills

Client advisory

Risk assessment

Communication skills

Insurance knowledge

MS Office

Education

Bachelor's degree preferred

Active state insurance license

Job description

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management.

The Commercial Risk Client Executive is responsible for the management and service of complex commercial accounts and operates at a strategic level to develop and retain consultative client relationships. The role evaluates exposures, educates clients on missing or newly available coverage options, leads marketplace submissions, and coordinates a multidisciplinary client team to deliver service standards and key deliverables that exceed client expectations.

Position Summary The Commercial Risk Client Executive is responsible for the management and service of complex commercial accounts and operates at a strategic level to develop and retain consultative client relationships. The role evaluates exposures, educates clients on missing or newly available coverage options, leads marketplace submissions, and coordinates a multidisciplinary client team to deliver service standards and key deliverables that exceed client expectations.

Primary Responsibilities

• Acquires and retains large, complex commercial clients through a deep understanding of risk, risk mitigation, and insurance architecture, communicating that knowledge in direct alignment with client operations.
• Develops trusted partnerships with key insurance company partners and broker representatives.
• Leads internal discussions on client renewals, including coverage comparisons, pricing comparisons, historical loss experience, and projected loss picks.
• Prepares complex submissions for the marketplace, including loss picks, deductible stratification, endorsement requests, and exposure information.
• Coordinates the client team, including Account Management, Risk Mitigation, Claims Consulting, and Risk Analysts, to ensure service standards and key deliverables exceed client expectations.
• Assesses final audits to ensure accuracy between the client and insurance company partner audit teams' identification of risk.
• Applies data, analytics, and agency management systems to support renewal strategy and to maintain complete, accurate records.
• Actively builds trusting relationships with clients, insurance company partners, brokers, and the firm's advisors, partners, and leaders through personal integrity and industry expertise.
• Shares deep insurance expertise with the firm's advisors, account managers, and colleagues to advise, develop, and train.

Required Knowledge & Experience

Excellent verbal and written communication skills that inspire loyalty and commitment from others. Ability to analyze complex risk exposures and existing insurance coverages and to develop and communicate appropriate recommendations for clients and prospects through risk mapping. Exceptional technical knowledge of insurance coverage, contracts, market conditions, and carrier underwriting appetites, with the ability to adjust strategy to protect future interests. Makes sound judgments and decisions based on objective analysis and multiple perspectives. Intermediate-to-advanced knowledge of Microsoft Office Suite and agency management systems; working knowledge of Sagitta preferred. Demonstrates the firm's core values, exhibiting behavior aligned with the firm's culture.

Qualifications

Bachelor's degree preferred, or an equivalent combination of education and experience. 6+ years of commercial insurance experience. Active state insurance license(s) as required by the applicable State Department of Insurance, or the willingness and ability to obtain all required licenses within the first 90 days of employment. Experience reviewing, placing, and negotiating loss-sensitive casualty and workers' compensation placements, including captive structures, preferred. Preferred industry specialization, such as Construction, Healthcare, Manufacturing, Wholesale Trade, Transportation, Retail Trade, Real Estate, or Services. Designations such as CPCU, CIC, CRM, or ARM preferred.

Functional/Technical Skills

• Client Advisory, Commercial Risk: Provides deep technical expertise on risk and exposure for complex commercial accounts.
• Carrier & Market Relations: Develops trusted carrier and broker partnerships to secure competitive terms.
• Exposure Identification: Analyzes complex exposures and existing coverages through risk mapping.
• Complex Account Strategy: Leads renewal and marketplace strategy across coverage, pricing, and loss picks.
• Account Management & Stewardship: Coordinates the client team to ensure service standards and deliverables exceed expectations.
• Vertical Specialization: Applies industry-vertical depth (e.g., Construction, Healthcare, Manufacturing) to tailor placements.

Behaviors

• Earns Trust: Builds trusting relationships with clients, carriers, brokers, and firm leaders through integrity and expertise.
• Client Focus: Acquires and retains large, complex clients by aligning insurance architecture to their operations.
• Intentional Communication: Leads internal renewal discussions, communicating coverage and pricing comparisons to stakeholders.
• Figures it Out: Prepares complex marketplace submissions and reconciles final audits.
• Connects People: Coordinates the multidisciplinary client team to deliver exceptional service.

Starting pay is $150,000 annually.

The Baldwin Group is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since 2011, we've evolved from a local business into a national firm with a vast network of specializations serving two million clients across the country. At The Baldwin Group, we provide solutions so our clients can pursue what's possible for themselves, their families, and their businesses. Whether renting a first apartment, opening a small business or taking a company public, we offer solutions to support clients at every step of their journey giving them peace of mind to pursue their purpose, passion, and dreams. We Protect the Possible.

The Baldwin Group is an equal employment opportunity firm and strives to comply with all laws prohibiting discrimination based on race, color, religion, age, sex (including sexual orientation and gender identity), national origin or ancestry, disability, military status, marital status, and any other category protected by federal, state, or local laws. All such discrimination is unlawful, and all persons involved in the operations of the firm are prohibited from engaging in this conduct.