Client Escalations & Litigation Liaison

Blittandgaines; St. Louis (MO); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

PTO and Holidays

401(k) retirement plan

Profit sharing

Job summary

Blitt and Gaines, P.C. is a leading debt collection law firm with 30+ years of experience serving major financial institutions.

The Client Litigation Specialist acts as a liaison between clients and internal teams, managing communications, workflows, and compliant handling of inquiries and documents. The ideal candidate is detail-oriented, proactive, and client-focused, capable of navigating multi-jurisdictional processes.

Qualifications

• 2+ years in legal, banking, collections, or business environments.
• Paralegal experience preferred.
• Experience in collections or financial services is a plus.

Responsibilities

• Serve as the primary point of contact for client escalations and inquiries.
• Communicate with clients regarding case status, documentation, and timelines.
• Coordinate with legal, compliance, and operations teams to resolve issues.
• Review, route, and track legal documents (e.g., complaints, motions, court orders).
• Monitor escalated matters through resolution, maintaining accurate records and audit trails.
• Ensure timely, professional, and compliant responses to all inquiries.
• Prioritize and manage daily workflow to meet deadlines.
• Assist in drafting client communications, reports, and summaries.
• Transmit legal documents and correspondence to clients.
• Provide regular updates on task status and escalating issues as needed.
• Support continuous improvement efforts related to client service and escalation processes.
• Stay current on state-specific legal requirements and procedure.

Skills

Communication

Organization

Multitasking

Discretion

Teamwork

Education

Paralegal certificate

Bachelor’s degree

Tools

Collection Master (CLS)

Job description

Blitt and Gaines, P.C. is a leading debt collection law firm with 30+ years of experience serving major financial institutions.

The Client Litigation Specialist acts as a liaison between clients and internal teams, managing communications, workflows, and compliant handling of inquiries and documents. The ideal candidate is detail-oriented, proactive, and client-focused, capable of navigating multi-jurisdictional processes.