Client Engineer & Operations Specialist

Dealer Tire, LLC; Cleveland (OH); On-site; USD 70,000 - 83,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision

401k match (50% up to 7% )

Sign-on bonus subject to policy

Job summary

Dealer Tire is seeking a Client Engineer & Operations Specialist to support enterprise client management platforms and coordinate ticket visibility in Cleveland, OH. You will administer platforms, assist OS deployment, manage policies, and help with automation.

3+ years of client support or engineering, PowerShell basics, and strong communication are required. Travel up to 10% and physical ability to lift up to 50 pounds may be needed.

Qualifications

• 3+ years of client support or engineering experience.
• Experience with client management technologies.
• Basic PowerShell scripting knowledge.
• Understanding of device lifecycle management.
• Familiarity with enterprise security controls.
• Strong oral and written communications skills.
• Experience monitoring ticket queues and coordinating follow-up.

Responsibilities

• Administer client management platforms.
• Support OS deployment and lifecycle management.
• Maintain client policies and configurations.
• Assist in software packaging and deployment.
• Support patch management processes.
• Develop basic automation and scripting solutions.
• Provide status updates on initiatives and tickets.

Skills

Client engineering

Technical coordination

Planning & organization

Problem solving

Strong written & verbal communication

Ticket monitoring

Education

CompTIA A+ or MCDST preferred

Tools

PowerShell scripting

Windows OS

macOS

Dell hardware

Job description

Who We AreWe’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!Base Pay Range:$34 - $40/hourAs a Client Engineer & Operations Specialist, you support the design, administration, and maintenance of enterprise client management platforms while coordinating ticket visibility, remote-site technology needs, procurement activities, and status reporting.As Client Engineer and Coordinator, your essential job responsibilities will include the following:Administer client management platforms.Support operating system deployment and lifecycle management.Maintain client policies and configurations.Assist in software packaging and application deployment.Support patch management processes.Develop basic automation and scripting solutions.Participate in platform upgrades and modernization initiatives.Troubleshoot complex client issues.Maintain technical documentation and standards.Facilitate ticket monitoring, follow-up, and escalation to support timely resolution and accurate work visibility.Facilitate remote-site equipment and technology service needs with site contacts, support teams, vendors, and service providers.Facilitate hardware, software, and subscription procurement, including requirements, approvals, ordering, delivery, and renewal tracking.Provide regular status updates on assigned initiatives and tickets, including progress, risks, dependencies, and next steps.Other Duties as AssignedPosition Requirements3+ years of client support or engineering experience.Experience with client management technologies.Basic PowerShell scripting knowledge.Understanding of device lifecycle management.Familiarity with enterprise security controls.Either CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) preferredHardware System experience: Intel Compatible PC’s and peripherals, Dell clients, Apple computers, printersOperating Systems: Windows, MacintoshVendor Software: Microsoft Office, SecurityStrong oral and written communications skills.Experience monitoring ticket queues and coordinating follow-up across technical teams.Experience coordinating remote-site equipment and technology service needs.Experience coordinating hardware, software, or subscription procurement and renewal activities.Strong organizational, documentation, and customer service skills.Skills RequiredClient EngineeringTechnical CoordinationPlanning and OrganizationProblem SolvingPhysical Job RequirementsWorking in front of a computer screen for long periods of time.Sitting for long periods of time.Ability to work varying shifts as necessary to support business needs.Lifting and moving computer devices up to 50 pounds as necessary.Travel as necessary, up to 10%.Drug PolicyDealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.This position is targeted to be closed on:2027-01-07Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. Sign on bonus is subject to state and local laws, terms and conditions, including employment status and length-of-service requirements. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.EOE Statement: Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.