Lead Case Manager (H Barracks), Safe Parking Program

Jewish-Family-Service-of-SAN-Dieg; San Diego (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Employer-covered life insurance

Paid vacation and sick leave

15 paid holidays + floating holidays

Wellness days

Job summary

Jewish Family Service of San Diego is seeking a Lead Case Manager for the Safe Parking Program in Mission Valley. You will mentor teammates, conduct intakes and assessments, and advocate for participants to help them achieve housing stability.

The role requires experience in housing/homelessness case management, strong communication, and ability to work evenings and weekends. Onsite schedule is 1:00pm-9:00pm, 37.5+ hours per week, with a competitive hourly pay of $24–$25.

Qualifications

• At least one year of experience in housing/homelessness case management or related fields.
• Excellent communication skills and ability to work in a team.
• Knowledge of local social services and community resources.
• Familiarity with Clarity data entry and homeless court referrals.
• Comfort using a computerized client management system.
• Experience supporting clients in crisis and connecting to resources addressing poverty impacts.
• Ability to work flexible hours, including evenings/weekends.
• Comfort working in multilingual environments and respecting cultural differences.

Responsibilities

• Lead by example and mentor teammates in daily duties.
• Provide intake and assessments for new participants.
• Develop service plans focusing on financial stability and re-housing.
• Offer individualized resources and referrals to community programs.
• Maintain up-to-date client records and complete program statistics on time.
• Collaborate with other providers to ensure comprehensive services.
• Escalate issues to the Site Supervisor and coordinate with supervisor for weekly workflows.
• Provide ongoing follow-up with caseload clients and ensure high-quality customer service.

Skills

Case management

Communication

Resource navigation

Multilingual

Clarity data entry

Crisis intervention

Team mentoring

Tools

HMIS system

Job description

Locations

Showing 1 location

Description

Position Overview

The Safe Parking Program supports families & individuals living in their cars find safety and support with the overall goal of long-term housing stability. The Lead Case Manager is responsible for being a "go-to" person for their teammates regarding their basic Case Manager duties. This position is also responsible for conducting intakes and assessments and providing ongoing advocacy and resource navigation for participants within the Safe Parking Program. This position will report to the SPP Supervisor.

Responsibilities:

• Lead by example as it relates to the job duties, they will be providing mentorship for
• Thorough understanding of Clarity, Homeless Court referrals, etc
• Conduct intake and assessments for new participants
• Develop service plans with a focus on financial stability and re-housing
• Provide individualize resources and referrals to community programs to increase access to supportive services
• Effectively self-manages and collaborates with all levels of staff and clients
• Serves key role in supporting case managers, communicating needs, and escalating issues to Supervisor
• Assists in weekly workflows working directly with Supervisor
• Provide regular and on-going follow up with clients on caseload
• Work collaboratively with other service providers to ensure comprehensive services for program participants
• Maintain up-to-date client records in client management systems
• Complete all required program statistic reporting in a timely and accurate manner
• Provide a high level of customer service
• Assist in oversight of interns during program operations
• Other duties as assigned

Skills/Experience/Abilities that are a Must-Have:

• At least one-year experience in a similar role working with housing/homelessness case management services, self-sufficiency services, or equivalent combination of training, education and experience
• Excellent communication and desire to work in a team environment
• Knowledge of local social services/community resources
• Knowledge of Clarity data entry and homeless court referrals
• Comfort in using a computerized client management system
• Experience working with persons in crisis, implementing brief interventions and researching for resources that address the impacts of poverty
• Ability to work a flexible schedule, including regular evening hours and weekends
• Comfort working in an environment where multiple languages are spoken
• Sensitivity to cultural differences present in the organizations/programs service population
• Ability to show an unconditional positive regard for clients who turn to the Safe Parking Lot Program for support

Skills/Abilities we’d like you to Have:

• Previous use of HMIS system is preferred
• Previous training in Motivational Interviewing is preferred

Organization: Jewish Family Service of San Diego

Department: Safe Parking Program

Position Type: Full-Time (37.5+ hours/week) Non-Exempt

*This position requires working evenings, weekends, and holidays

Work Setting: Onsite

Schedule: Monday- Friday, 1:00pm-9:00pm

Location: Mission Valley

Reports To: Site Supervisor

Pay Rate: $24-$25/hour

Total Compensation:

In addition to standard pay, compensation for this position includes:

• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit jfssd.org.

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.