Client Engagement Specialist

switchlist; Cincinnati (OH); Remote; USD 65,000 - 95,000; Full time

Job summary

Switchlist is building its team in Cincinnati, with co-founders guiding growth from the ground up. The role focuses on ensuring excellent customer experiences by evangelizing the product, educating users, and delivering valuable content across support, marketing, and product teams.

You’ll host webinars, engage customers, and drive KPIs while collaborating with the co-founders and cross-functional teams. You’ll write engagement content, manage the webchat channel, and contribute to marketing

Qualifications

• Bachelor's degree preferred (or relevant work experience)
• 3+ years in sales, account management, and/or client support
• Experience with modern CRM tools (preferably Hubspot) and G Suite
• Experience in B2B, SaaS, Marketing, and/or Partnerships is strongly desired
• Some experience hosting webinars
• Dynamic, consultative approach to finding solutions
• Adaptable and flexible in a fast-paced, dynamic environment
• Demonstrated excellence with verbal and written communications and time management

Responsibilities

• Outreach of new users and uncovering and educating opportunities for customers to receive the greatest possible value from the product
• Writing and optimizing customer engagement email sequences in Hubspot
• Create the majority of content for our support/help desk
• Own the customer webchat channel
• Manage and optimize your time across several different initiatives
• Held responsible to: new customer acquisition, freemium conversion, and customer usage KPIs
• Assistance with marketing campaigns and generating word-of-mouth referrals
• Consistently provide customer feedback

Skills

Sales experience

Account management

Client support

Verbal and written communications

Time management

Dynamic consultative approach

Adaptability

Webinars hosting

Education

Bachelor's degree preferred

Tools

Hubspot

G Suite

Job description

This is a rare opportunity to join the recently launched Switchlist.io and work alongside the co-founders to build the business from the ground up. At Switchlist we trust - and expect - our team to consistently deliver at a high level, and micromanagement is nonexistent. Our early employees need to have a passion for technology, marketing, and helping businesses deliver better customer experiences. Desire, experience, and the ability to work in a smart-growth, start up company are paramount.

This role will ensure new and existing users have an amazing experience with Switchlist, by being a product and use case expert. You will be equal parts evangelist, consultant, and technical support for our clients. Not only will you need to routinely host educational calls/webinars with customers where your verbal communication skills must be sharp, but you will always be writing and documenting content that can be helpful for marketing, engagement, product, and support. Additionally, you will interact directly with the co-founders, product, and marketing teams to discuss and relay key opportunities, trends, issues, and outliers.

About The Role

• Responsible for outreach of new users and uncovering and educating opportunities for customers to receive the greatest possible value from the product

• Responsible for writing and optimizing customer engagement email sequences in Hubspot

• Create the majority of content for our support/help desk

• Own the customer webchat channel

• Manage and optimize your time across several different initiatives

• Held responsible to: new customer acquisition, freemium conversion, and customer usage KPIs

• Assistance with marketing campaigns and generating word-of-mouth referrals

• Consistently provide customer feedback

Candidate Profile

• Bachlors degree preferred (or relevant work experience)

• 3+ years in sales, account management, and/or client support

• Experience with modern CRM tools (preferably Hubspot) and G Suite

• Experience in B2B, SaaS, Marketing, and/or Partnerships is strongly desired

• Some experience hosting webinars

• Dynamic, consultative approach to finding solutions

• Adaptable and flexible in a fast-paced, dynamic environment

• Demonstrated excellence with verbal and written communications and time management

The Switchlist team offices in Cincinnati, at Fueled Collective in Rookwood Exchange, however employees are most often working from home / remote.