Client Engagement & Sales Specialist

KL Family Law; Orange (CA); On-site; USD 59,000 - 72,000; Full time

Job summary

KL Family Law in Orange, California seeks an energetic Client Engagement Specialist to drive client acquisition and service delivery. This full-time role blends sales with customer service, guiding clients through meaningful financial commitments with discretion and empathy.

You will manage a pipeline, follow up consistently, and transition clients smoothly to the legal team to ensure high-quality, client-focused experiences.

Qualifications

• Sales and client service experience with a focus on consultative engagement.
• Ability to manage a pipeline and follow up with prospective clients.
• Empathy, discretion, and professional communication throughout the sales process.
• Ability to learn firm processes and explain services clearly to clients.

Responsibilities

• Conduct initial case evaluations with prospective clients and communicate services.
• Seamlessly transition retained clients to the legal team and ensure onboarding steps.
• Perform timely, strategic follow-up with prospective clients.
• Maintain a structured tracking system for leads, conversions, and referrals.
• Present services professionally and build trust with clients.

Skills

Build rapport

Empathy

Consultative sales

Clear communication

Team collaboration

Technical proficiency

Windows-based systems

Job description

KL Family Law in Orange, California seeks an energetic Client Engagement Specialist to drive client acquisition and service delivery. This full-time role blends sales with customer service, guiding clients through meaningful financial commitments with discretion and empathy.

You will manage a pipeline, follow up consistently, and transition clients smoothly to the legal team to ensure high-quality, client-focused experiences.