Client Engagement Assistant

Dechert LLP; New York (NY); On-site; USD 55,000 - 65,000; Full time

Job summary

Dechert LLP is seeking a Client Engagement Assistant in New York to support the Senior Manager of Client Events and Engagement in planning and delivering high-impact client engagement initiatives, including client gifting and VIP experiences.

You will assist with logistics, production of event materials, inventory management, and vendor coordination in a fast-paced professional services environment, maintaining confidentiality and delivering excellent client service.

Qualifications

• Meticulous and organized; strong attention to detail.
• Commitment to excellent internal and external client service.
• Good oral and written communication; strong grammar and reading skills.
• Ability to manage competing priorities and work both independently and in a team.
• Ability to maintain confidentiality and learn new skills as needed.

Responsibilities

• Assist with high impact engagement tasks, including reservations and bespoke requests.
• Support planning logistics and post-event activities for the Firm's client engagement program.
• Arrange production of event materials, such as signage and promotional merchandise.
• Coordinate collateral logistics, such as client gifting, badge preparation, event branding, and experience enhancements.
• Keep event closet organized and maintain inventory levels.
• Collect and return reusable items; document losses/damages, update inventory, and reorder as needed.
• Assist with creative concepts for experiential marketing and client touchpoints to enhance client experiences.
• Pick/pack orders; verify contents against requests.
• Research, purchase, and distribution of event merchandise.
• Source items for bespoke projects (budget, quantities, deadlines).
• Obtain quotes, compare vendors, negotiate pricing and lead times.
• Create and track purchase orders; manage proofs and sign-offs.
• Monitor production status; ensure quality standards/specs.
• Track spend against budget; prevent rush fees.
• Reconcile invoices and resolve discrepancies; use iManage, CRM, SharePoint to update data.

Skills

Meticulous and organized

Client service

Oral and written communication

Independent and team work

Confidentiality

Policies and procedures knowledge

Prioritization

In-office schedule

Job description

Global leading law firm Dechert LLP is looking for a Client Engagement Assistant to assist the Senior Manager of Client Events and Engagement in support the planning and delivery of high-impact client engagement initiatives, including client gifting, supporting marketing collateral for events and VIP experiences. The role is ideal for a detail-oriented, creative, resourceful self-starter who thrives in a fast-paced, professional services environment and can manage multiple projects.

ESSENTIAL JOB FUNCTIONS:

• Assist with high impact engagement tasks, including reservations and bespoke requests.
• Support planning logistics and post-event activities for the Firm's client engagement program.
• Arrange for production of event materials, such as signage and promotional merchandise.
• Coordinate collateral logistics, such as client gifting, badge preparation, event branding, and experience enhancements.
• Keep event closet organized and maintain inventory levels.
• Collect and return reusable items; document losses/damages, update inventory, and reorder as needed.
• Assist with creative concepts for experiential marketing and client touchpoints to enhance client experiences.
• Pick/pack orders; verify contents against requests.
• Research, purchase, and distribution of event merchandise.
• Sourcing items for bespoke projects (budget, quantities, deadlines).
• Obtain quotes, compare vendors, negotiate pricing and lead times.
• Create and track purchase orders; manage proofs and sign-offs.
• Monitor production status; ensure quality standards/specs.
• Track spend against budget; prevent rush fees.
• Reconcile invoices and resolve discrepancies; use the Firm's systems (iManage, CRM, SharePoint) to update data as needed.
• Perform all other duties as necessary and as assigned by your supervisor for efficient functioning of the events team, department, office, and firm.

QUALIFICATIONS / KSAs:

• Meticulous and organized.
• In office four days a week with flexibility for Fridays as needed.
• Ad hoc overtime as needed.
• Commitment to excellent internal and external client service.
• Good oral and written communication skills. Good grammar, vocabulary and reading comprehension.
• Knowledge of the firm's policies and procedures.
• Ability to effectively manage competing priorities.
• Good interpersonal skills with polite, professional and positive manner.
• Ability to maintain confidentiality.
• Ability to learn new skills as they become necessary.
• Ability to work independently and as part of a team in a collaborative organization.

At the time of this posting, the salary range for this position in New York is between $55,000 - $65,000 annually. Actual compensation is commensurate with job related knowledge, skills, experience, and location of the position.