Client-Driven Professional Services Engineer

IT Solutions; Phoenix (AZ); Hybrid; USD 85,000 - 120,000; Full time

Job summary

IT Solutions is seeking The Engineer, Professional Services to support project implementations and extended client engagements. The role requires attention to detail, initiative, and the ability to drive outcomes for customer requirements.

You will maintain service standards and ensure compliance and quality in project delivery. The engineer will travel to client sites, work with the project team to achieve milestones, and manage rapid incident resolution while maintaining high levels of

Qualifications

• Requires high attention to detail and initiative.
• Ability to drive results for customer requirements.
• Maintains standards for customer service and project quality.
• Experience with on-site travel and client engagements.

Responsibilities

• Deliver IT projects for small and mid-sized businesses.
• Travel onsite to client offices as needed.
• Provide superior service to customers and clients.
• Collaborate with project team to meet project milestones.
• Analyze project data and generate status reports.

Skills

Time management

Detail-oriented

Problem solving

Communication skills

Client-facing

Windows/AD basics

Network troubleshooting

Education

Bachelor’s degree or equivalent

Tools

Active Directory

DNS/DHCP

NTFS/File Sharing

Group Policy

VMware ESXi / Hyper-V

Job description

IT Solutions is seeking The Engineer, Professional Services to support project implementations and extended client engagements. The role requires attention to detail, initiative, and the ability to drive outcomes for customer requirements.

You will maintain service standards and ensure compliance and quality in project delivery. The engineer will travel to client sites, work with the project team to achieve milestones, and manage rapid incident resolution while maintaining high levels of