Client Director - Life Sciences - CA

ServiceNow, Inc.; San Diego (CA); Hybrid; USD 157,000 - 259,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

ESPP

Matching donations

Flexible time away

Family leave programs

Job summary

ServiceNow, Inc. in San Diego is seeking an experienced Client Director to drive revenue across top accounts. You will lead executive relationships, coordinate Solution Sales and Consulting teams, and shape value-focused solutions for strategic outcomes.

You will build trusted relationships across CxO to project teams, develop roadmaps, and ensure client success while driving licenses, renewals, and professional services. This role offers a hybrid work model with competitive compensation.

Qualifications

• 7+ years of client management experience with revenue responsibility.
• 2+ years as a Client Director or similar with multi-million-dollar sales experience.
• Experience selling ITSM, HR, security operations, customer service, and ITOM software.
• Proven ability to lead executive relationships and drive strategic outcomes.

Responsibilities

• Provide strategic leadership to clients and act as the relationship manager with ServiceNow.
• Collaborate with Solution Sales/Consulting/Support/Professional Services to craft solutions for key accounts.
• Manage executive relationships across assigned clients and oversee global resource deployment.
• Develop clear roadmaps and cross-team capabilities to enhance customer experience.
• Achieve financial targets including licenses, renewals, and professional services.

Skills

AI integration

Client management

Executive relationships

ITSM sales

HR solutions

Security Operations

Customer Service

IT Operations Management

Sales targets

Virtual teams

Business-IT alignment

Travel 50%

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

What you get to do in this role:

• Provide strategic leadership to clients

• Be the relationship manager between customers and ServiceNow

• Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes

• Manage all Executive relationships between ServiceNow and assigned clients

• Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources

• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level

• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience

• Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 7+ years of experience in client management, and aligning account strategies to revenue opportunities

• 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management

• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)

• Experience achieving sales targets

• Experience leading virtual or matrixed teams

• Ability to understand broad, macro-level business IT needs for a prospective client

• Travel up to 50% (depending on geography/region)

FD21

For positions in this location, we offer a base pay of $156,780 - $258,660 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://careers.servicenow.com/life-at-servicenow#workpersonas) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.