Client Director, Enterprise Accounts

Uniphore; Houston, Northern (TX, KY); Hybrid; USD 290,000 - 398,000; Full time

Benefits offered by this job

Annual incentive plan

Pre-IPO stock options

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Generous PTO

Birthday day off

Job summary

Uniphore, Houston, TX, seeks a Client Director to own and grow a large enterprise relationship across engineering, R&D, and technology functions. You will deepen adoption of Uniphore's AI platform, drive renewals, upsell, and cross-sell with a consultative, outcome-based approach from onboarding through expansion.

Responsibilities include multi-year account strategy, cross-functional leadership, ROI-driven QBRs, and accurate forecasting in Salesforce.

Qualifications

• 10+ years in enterprise SaaS account management with quota attainment.
• 5+ years managing C-suite relationships in large accounts (Fortune 500/G2000).
• Proven track record growing accounts via renewals and expansions.
• Experience in AI/ML, SaaS, cloud or data platforms; energy sector preferred.
• Mastery of MEDDPICC, Challenger, or Command the Message for account expansion.
• Bachelor's degree; Salesforce proficiency.
• Willingness to travel to support the account on-site.

Responsibilities

• Build and execute a multi-year account strategy for the client (managed ARR $1M–$30M+).
• Own the full account lifecycle—from onboarding to renewal and expansion.
• Drive $2M–$4M in expansion ARR annually through upsell and cross-sell.
• Develop ROI-driven QBRs to earn executive sponsorship.
• Coordinate cross-functional teams as the CEO of the account.
• Monitor adoption to surface expansion opportunities and defend against churn.
• Maintain accurate forecasting and pipeline visibility in Salesforce.

Skills

Enterprise SaaS

C‑suite relationships

Account growth

AI/ML experience

Salesforce proficiency

Education

Bachelor's degree

Tools

Salesforce

Job description

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Job Description

Own and grow one of Uniphore's largest enterprise relationships — a global energy sector account with complex, multi-division operations spanning engineering, R&D, and technology innovation functions. As Client Director, you'll be the primary point of contact for this direct enterprise customer, deepening adoption of Uniphore's AI platform across their organization and expanding the account through renewals, upsell, and cross-sell — driven by consultative, outcome-based account management.

Location: Houston, Texas

Responsibilities

• Build and execute a multi-year account strategy for the account (managed ARR $1M–$30M+)
• Own the full account lifecycle — from onboarding and adoption through renewal, expansion, and negotiation
• Deliver $2M–$4M in expansion ARR annually through upsell, cross-sell, and whitespace identification
• Develop ROI-driven business reviews (QBRs) that earn continued executive/board-level sponsorship
• Orchestrate cross-functional teams (Solutions Engineering, Customer Success, Product, Legal) as the "CEO of the account"
• Track adoption, usage, and product trends to surface expansion opportunities and defend against churn risk
• Maintain accurate forecasting and pipeline visibility within the account through Salesforce

Qualifications

• 10+ years in enterprise SaaS/technology account management or sales, with consistent quota/retention attainment
• 5+ years managing C-suite relationships in F500/G2000 accounts
• Track record of growing accounts to $2M+ ACV / $10M+ TCV through renewals and expansion (not net-new acquisition)
• Experience in AI/ML, SaaS, cloud, or data platforms; ideally within Energy, Oil & Gas, or other complex industrial/engineering-driven enterprises
• Mastery of MEDDPICC, Challenger, or Command the Message applied to account expansion motions
• Bachelor's degree; Salesforce proficiency
• Willingness to travel as needed to support the account on-site

Compensation Range

Below = On Target Earnings - 60/40 Split Hiring Pay Range: $289,600 - $398,200

Benefits

In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.

Location preference

USA - TX - Remote

Equal Opportunity Employer

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visitwww.uniphore.com. At Uniphore, we are building the defining Enterprise AI and automation platform to propel the planet’s most engaging customer and employee experiences. We need your help.