Client Director

Experient; Dallas (TX); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Experient in Dallas-Fort Worth seeks an experienced Principal/Lead Consultant to manage a portfolio of enterprise accounts. You will act as trusted advisor, shape client roadmaps, and oversee delivery teams to ensure value and outcomes.

You will expand relationships, develop account plans, manage pipeline end-to-end and lead SOW pricing and negotiations. Hybrid work with travel as required, on-site at Experient or client sites.

Qualifications

• 10+ years of experience in consulting, client services or account leadership.
• Proven track record leading enterprise client engagements and programs.
• Experience building and maintaining executive-level client relationships.

Responsibilities

• Lead a portfolio of accounts, with accountability for outcomes and client satisfaction.
• Serve as trusted advisor to client leaders, shaping roadmaps and strategies.
• Oversee delivery teams and engagement leads to ensure quality and timelines.
• Develop and maintain comprehensive account plans, including relationship maps and risk mitigation.
• Manage end-to-end pipeline from lead to close, including renewals and expansions.

Skills

Account leadership

Strategic advisory

Business development

CRM forecasting

Executive stakeholder management

Education

Bachelor's degree in business

Tools

CRM tools

SOW pricing

Job description

At Experient, we partner with organizations to solve complex business challenges through innovative technology and strategic consulting solutions. Our team is committed to delivering exceptional client experiences, fostering meaningful relationships and helping organizations navigate transformation in an evolving digital landscape. We value collaboration, curiosity and a results-driven mindset that empowers both our clients and our people to succeed.

Location: Dallas-Fort Worth, TX; Hybrid work environment with travel as required.

What You'll Do

• Serve as the principal consultant and accountable leader for your portfolio of accounts, both existing and newly won, developing a deep understanding of each client's business, goals, challenges and needs.
• Act as the trusted advisor and primary point of contact for client leaders, providing strategic points of view and recommendations aligned with Experient's offerings.
• Facilitate executive workshops and strategic planning sessions to shape client roadmaps and priorities.
• Hold overall accountability for delivery across all engagements within your accounts, ensuring work meets client expectations, scope and timeline.
• Oversee engagement leads and delivery teams, providing strategic guidance, quality review and escalation support.
• Monitor client health and satisfaction through regular account reviews, identifying risks early and leading recovery plans to protect client relationships.
• Develop and maintain account plans for each client in your portfolio, including relationship maps, whitespace analysis and risk mitigation.
• Expand relationships across client organizations, proactively building a network beyond your current sponsors and functional area into other business units, departments and executive leaders to uncover new needs, initiatives and buying centers.
• Manage the account pipeline end to end, from lead identification and qualification through proposal, negotiation and close, maintaining accurate forecasts and account activity in the CRM.
• Originate new business by identifying and pursuing opportunities with new clients and in untapped areas of existing accounts, then stay with the work you sell, joining the engagement team in a leadership role and providing ongoing hands-on oversight to ensure what was sold is delivered.
• Partner with capability leads and delivery teams to shape solutions, scopes and proposals aligned to client objectives.
• Lead SOW development, pricing and commercial negotiations, including renewals, extensions and change orders.
• Track client industry trends, competitive landscape and organizational changes to inform advisory, account strategy and outreach.
• Serve as a Project Coach and Career Coach, mentoring team members and fostering a culture of feedback and learning.

What You'll Bring

• 10+ years of experience in consulting, client services or account leadership, including leading client engagements.
• Bachelor's degree in business or related field preferred.
• Proven experience as a principal or lead consultant for enterprise client accounts in a consulting or professional services environment.
• Experience managing a portfolio of enterprise accounts and complex stakeholder environments.
• Strong strategic advisory skills, with the ability to understand complex business challenges and translate them into actionable recommendations.
• Track record of accountability for delivery quality and client satisfaction across multiple concurrent engagements.
• Proven ability to win new clients and grow existing client accounts through consultative, value-led relationships.
• Experience both selling engagements and personally leading them after the close, balancing business development with hands-on delivery oversight.
• Demonstrated success expanding into new functions or business units within an existing client, building relationships well beyond the original sponsor.
• Executive presence with the ability to build trust with senior client stakeholders.
• Strong commercial acumen, including pricing, SOW structuring and margin management.
• Experience managing pipeline and forecasting using CRM tools.
• Knowledge of experience design, product development and/or management consulting and transformation services; ability to lead and sell across all of these capabilities preferred.
• Flexibility to work on-site (Experient office or client site) and travel as required to support client relationships and engagements.
• Treats everyone including clients, colleagues and partners, as their customer.
• Self-motivated to make meaningful impacts and deliver positive outcomes with their work.
• Motivated by career progression and actively works toward the next level.
• A constant learner who stays curious about new platforms, practices and business models.
• Considers no task beneath them and contributes at whatever level the engagement requires.

Experient is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, sex, religion, national origin, age, sexual orientation, disability, veteran status, gender identity, or any other characteristic protected by law.