Client Delivery Partner

Sogeti; Bellevue (WA); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

401(k) with 150% match up to 6%

Employee Share Ownership Plan

Life Insurance

Tuition Reimbursement

Career Planning & Coaching

Employee Resource Groups

Job summary

Sogeti, part of the Capgemini Group, is seeking an executive-level Client Delivery Partner to provide strategic direction and oversight across multi-location programs in the US. You will drive revenue growth, manage high-level client relationships, and lead an account team (50-100+ professionals) to deliver on time and within budget.

The role requires 15+ years of experience, CXO-level engagement, and a proven ability to grow revenue in major accounts.

Qualifications

• Bachelor's Degree required in business management or related field; MBA preferred.
• Minimum of 5 years of experience in management consulting or business transformation.
• Total professional experience: 15+ years.
• Experience in a senior client/account management role within the supply side including management of program and account P&L.
• Proven track record of delivering IT solutions and growing revenue within a major account.
• Experience operating at CXO level, and ability to demonstrate excellent client relationships.

Responsibilities

• Provide strategic direction and executive delivery oversight for client programs.
• Drive revenue growth and ensure customer satisfaction across accounts.
• Own and develop long-term client relationships on behalf of Capgemini.
• Manage account team (50-100+ people) across multiple geographies.
• Collaborate with solutions teams to win new/add-on business.
• Oversee day-to-day delivery of services to the client.

Skills

Leadership

Client relationship management

Strategic delivery

Stakeholder management

Executive communication

P&L management

Education

Bachelor's Degree in Business Management or related field

MBA preferred

Experience in CXO-level roles

Job description

Location: Open to hire for Multiple locations (Bellevue, WA, Denver, CO, Santa Clara, CA)

Our team is growing and we are looking to hire client delivery partners for multiple locations.

Provide strategic direction and executive delivery oversight for clients, and drive business with clients to achieve revenue growth, profitability and continuing customer satisfaction. Executive point of contact for Programs being run at clients, and responsible for client satisfaction, based on overall delivery milestones. Maximize opportunities and taking accountability for qualification and closure of new business opportunities at accounts. Own and develop the long-term client relationship on behalf of Capgemini. Provide the necessary direction and management of the Account Team, identifying and implementing any development needs as required. Work closely with the solutions team in the Technology Services and the various Sector groups to develop and win a pipeline of new/add-on business.

Responsibilities:

• Client Delivery and Engagement
• Provide escalation point for the customer and work with Managers from other service lines within Capgemini to ensure that service provision meets both SLAs & expectations.
• Ensure that Capgemini is positioned effectively within client at board and senior management level and is well represented for potential major new projects or bids.
• Establish and develop long-term customer commitment through maintaining strong customer satisfaction.
• Be seen by the client as a trusted advisor. Develop positive relationships and regular contact with key client stakeholders at senior/board level.
• Oversee day-to-day delivery of the services provided to the client.
• Work across disciplines to ensure a consistent, one Capgemini approach to client engagement.
• Ensure that all programs/project/services are consistently delivered to agreed client expectations taking account of time, budget, quality and acceptable risk.
• Establish a positive working environment for Capgemini delivery resources involved in client projects.
• Set direction, coach, mentor and manage performance of account team- 50-100+ people or greater at various levels across multiple geographies.
• Work closely with Delivery Management to ensure that expectations are managed, and that appropriate support is available.
• Work closely with Business Lines to ensure that consistent messages are projected.

Strategic/Business Development

• Appropriately manage relationship with the client covering all commercial, risk and opportunity development aspects of the services provided.
• Responsible for Delivery Assurance, Solution Review, Deal Review, CM improvement plans, Revenue Forecasting.
• Own and develop a long-term relationship with the client on behalf of Capgemini.

Qualifications:

• Bachelor's Degree required in business management or a related field; MBA preferred.
• Minimum of 5 years of experience in management consulting or business transformation.
• Total Professional Experience: 15+ years
• Experience in a senior client/account management role within the supply side including management of program and account P&L
• Proven track record of delivering IT solutions and growing revenue within a major account.
• Experience operating at CXO level, and ability to demonstrate excellent client relationships.
• Excellent client engagement – able to empathize with and respond to the needs of stakeholders.

Education: Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Business Administration, or a related field.

Life at Sogeti: Sogeti supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work options
• 401(k) with 150% match up to 6%
• Employee Share Ownership Plan
• Life Insurance
• Adoption, Surrogacy & Cryopreservation Assistance
• Career Planning & Coaching
• $5,250 Tuition Reimbursement & 20,000+ Online Courses
• Employee Resource Groups
• Counseling & Support for Physical, Financial, Emotional & Spiritual Well-being
• Disaster Relief Programs

About Sogeti

Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.

Become Your Best | www.sogeti.us

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The base salary range for the tagged location is 160K - 180K per annum, DOE and locations.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.