Client Delivery Lead
Fulfillment IQ
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Benefits offered by this job
Job summary
Fulfillment IQ is seeking a Client Delivery Lead to manage end‑to‑end collaboration between the India delivery team and the client’s operations group. You will drive a proactive weekly cadence, ensure task visibility, and package completed work into clear client-facing reports.
The role demands 5–8 years of coordination experience in client services, strong stakeholder management, and the ability to coordinate across distributed teams.
Qualifications
- 5–8 years of program/project coordination experience in a client services environment.
- Comfortable proactively driving a relationship with a client stakeholder.
- Experience managing or coordinating across a distributed/offshore team.
Responsibilities
- Run a proactive weekly cadence call with the client's operations team.
- Pull and package ticketing system data into client-facing reports showing work completed.
- Coordinate across India-based FIQ team members on task assignment, delivery quality, and documentation.
- Escalate blockers or resourcing gaps to the account and delivery leadership.
- Act as the single point of accountability for India-team collaboration on this client account.
Skills
Tools
Job description
Job Title: Client Delivery Lead
Job Location: Atlanta, GA, United States (Onsite/Hybrid)
Job Type: Full-time, Permanent
Hiring Timeline: Immediate
Reporting Line: Co-Founder & COO
Travel Expectations: Up to 20-25% travel, based on customer requirements.
Existing Vacancy: Yes
Application Deadline: Open until Filled
Salary Range: 100K – 125K USD per year (negotiable)
Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performancelogisticsoperations.
We work at the intersection of strategy, operations, and technologywhere wesolvecomplex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.
Our teams combine deep domainexpertisewith strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.
If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves,thisistheplace where your skills and judgment trulycome to life.
As FIQ continues to scale its delivery footprint with a strategic enterprise client,we'rebuilding a dedicated bridge between our India-based delivery team and the client's operations team. This role owns that connection end-to-end: running a proactive weekly cadence with the client, keeping task visibilityclear across our India-based team members, and packaging completed work into regular, client-facing reporting that makes the value of our delivery visible and easy to track.
- Take work off the client's primary contact's plate by acting as the dedicated collaboration/coordination point between the India-based FIQ delivery team and the client
- Establish a proactive weekly cadence with the client's operations team, rather than waiting to be assigned individual tasks
- Improve delivery visibility to the client by turning ticketing system data into regular, digestible reporting onwhat'sbeen solved
- 5–8 years of program/project coordination experience in a client services environment.
- Comfortable proactively driving a relationship with a client stakeholder (rather than waiting for tasks to be assigned)
- Experience managing or coordinating across a distributed/offshore team
- Based in or willing to be based in Atlanta, GA
- Ability to create andmaintainexecutive-level status reports and dashboards
- Ability to coordinate activities across functional, technical, and support teams
- Ability tomonitorSLA adherence and manage escalations
- Ability to drive onboarding coordination for new implementations and initiatives
- Strong written and verbal communication skills
- Strong stakeholder management and relationship-building skills
3PL or WMS industry background; prior exposure to Manhattan Scale; experience with ServiceNow or similar ticketing/reporting tools
- Run a proactive weekly cadence call with the client's operations team
- Pull and package ticketing system data into client-facing reports showing work completed
- Coordinate across India-based FIQ team members on task assignment, delivery quality, and documentation
- Escalate blockers or resourcing gaps to the account and delivery leadership
- Act as the single point of accountability for India-team collaboration on this client account
- Build a working relationship with the client's operations team and primary contact
- Establish the weekly cadence call
- Get up to speed on current open tickets/workstreams via the ticketing system
- Own recurring client-facing reporting on completed work
- Be the established point of contact for India-team task coordination
- Identifyand start closing gaps in delivery documentation quality
- Demonstrate a measurable improvement in client-perceived delivery visibility and timeliness
- Fully own the weekly cadence and reporting rhythm independently
- Weekly cadence call adherence (held consistently, no missed weeks after Month 1)
- Turnaround time on client-facing status reports
- SLA adherence rate on ticketing system items
- Client-reported satisfaction/visibility improvement (qualitative check-in with client stakeholders)
- Reduction in escalations reaching leadership directly (i.e., issues caught and resolved at coordinator level)
At Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers.
We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have a visible impact.
We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.
You’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.
We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long‑term career progression.
We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.
From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.
You’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.
- Employee Health:Comprehensive health and dental coverage for you and your family
- Time Off:Competitive paid time off and flexible leave policies
- Retirement:Retirement savings programs and employer contributions
- Professional Growth:Dedicated learning and development budget
- Flexible Work:Remote and hybrid work options
- Perks:Equipment allowances, internet reimbursements, business travel coverage, and employee stock options (ESOP), where applicable.
- Community Engagement:Team events, meetups, and company offsites
- Equipment and workstation allowances
- Internet and business travel reimbursements
- Employee stock options (ESOP), where applicable
- Team events, meetups, and company offsites
FIQ uses artificial intelligence toassistin the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact hr@fulfillmentiq.com.
FIQ is committed to an inclusive and accessible recruitment process. Consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available on request at any stage of recruitment and assessment. Contact hr@fulfillmentiq.com, and we will work with you to meet your needs.
Your personal information is collected and used for recruitment purposesin accordance withFIQ'sCandidate PrivacyNotice, available here. This includes the use of AI-assisted screening described above. By applying, you acknowledge this notice. By applying, you acknowledge this notice. Questions: hr@fulfillmentiq.com.
Fulfillment IQ is a people‑first company built on trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high‑performing workplace. We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.
Website: fulfillmentiq.com
LinkedIn: Fulfillment IQ
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