WMS Solution Design Lead
Fulfillment IQ
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Benefits offered by this job
Job summary
Fulfillment IQ in Atlanta is seeking a WMS Solution Design Lead to guide client onboarding and scale upgrade initiatives. You will act as the techno-functional lead, presenting multiple solution options, live demos, and informed recommendations to the client, rather than a single fix.
In this role you will translate complex client requirements (EDI, Receiving/Put-away, Wave templates, Picking, Packing and Shipping) into several viable paths, build POCs, and deliver option-based proposals to
Qualifications
- Techno-functional WMS background with Manhattan Scale experience.
- Experience across multiple 3PL sites and facilities.
- Ability to build and present POCs/demos comparing multiple options.
- Strong client-facing communication and presentation skills.
- Experience leading WMS implementations, upgrades, or large enhancement programs.
- Ability to conduct business process workshops and requirement gathering sessions.
- Ability to create functional specifications and design documentation.
- Ability to provide effort estimations and implementation recommendations.
- Ability to partner with technical teams to ensure successful solution delivery.
- Ability to present proposed solutions to operational and executive stakeholders.
Responsibilities
- Lead new customer onboarding and scale upgrade projects for the account.
- Translate client requirements into multiple solution options with pros/cons.
- Build and present POCs/demos to support client decision-making.
- Act as the primary techno-functional contact for new initiatives on the account.
- Conduct business process workshops and requirement gathering sessions.
- Support scale upgrade and modernization projects.
- Create functional specifications and design documentation.
- Provide effort estimations and implementation recommendations.
- Partner with technical teams to ensure successful solution delivery.
- Present proposed solutions to operational and executive stakeholders.
Skills
Job description
Job Title:WMS Solution Design Lead
Job Location:Atlanta, GA, United States (Onsite/Hybrid)
Job Type:Full-time, Permanent
Hiring Timeline: Immediate
Reporting Line:Co-Founder & COO
Travel Expectations:Up to 50% travel, based on customer requirements.
Existing Vacancy: Yes
Application Deadline:Open until Filled
Salary Range: 115K – 135K USD per year (negotiable)
Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
We work at the intersection of strategy, operations, and technology where wesolvecomplex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.
Our teams combine deep domainexpertisewith strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.
If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves,thisistheplace where your skills and judgment trulycome to life.
A strategic enterprise client has given feedback that solutions delivered to date solve the immediate problem butdon'tproactively surface alternative approaches with clear tradeoffs. This role owns that gap: leading new customer onboarding and scale upgradeinitiatives, andacting as the techno-functional lead who brings multiple solution options, live demos/POCs, and informed recommendations to the client — rather than a single prescribed fix.
- Lead new customer onboarding and the scale upgrade project for the account as a techno-functional owner
- Translate client requirements (new interfaces, EDI,Receiving/Put-away, Wave templates, Picking, Packing and Shipping) into multiple solution options rather than a single fix
- Present pros/cons and demos/POCs for eachoptionso the client can make an informed decision
- Techno-functional background in WMS (Manhattan Scale) with solution design experience
- Experience across multiple 3PL sites/facilities — not just a single-site background
- Demonstrated ability to build and present POCs/demos comparing multiple solution paths
- Strong client-facing communication and presentation skills
- Experience leading WMS implementations, upgrades, or large enhancement programs
- Ability to conduct business process workshops and requirement-gathering sessions
- Ability to create functional specifications and design documentation
- Ability to provide effort estimations and implementation recommendations
- Ability to partner with technical teams to ensure successful solution delivery
- Ability to present proposed solutions to operational and executive stakeholders
Prior experience leading new customer onboarding or scale upgrade projects; EDI or complex interface design exposure
- Lead new customer onboarding and scale upgrade projects for the account
- Translate client requirementsinto multiple solution options with pros/cons
- Build and present POCs/demos to support client decision-making
- Act as the primary techno-functional point of contact for new initiatives on the account
- Conduct business process workshops and requirement gathering sessions
- Support scale upgrade and modernization projects
- Create functional specifications and design documentation
- Provide effort estimations and implementation recommendations
- Partner with technical teams to ensure successful solution delivery
- Present proposed solutions to operational and executive stakeholders
- Ramp up on the account, current systems, and key stakeholder relationships
- Lead the first new customer onboarding or scale upgrade workstream
- Deliver the first options-based solution proposal (multiple paths with pros/cons) to the client
- Fully own solution designand SCALE WMS implementationfor new initiatives on the account
- Demonstrate a repeatable ability to present multiple options with clear tradeoffs to the client
- Number of options-based solution proposals delivered (vs. single-fix recommendations)
- Client satisfaction/feedback on solution presentations and demos
- Time from requirement gathering to solution proposal delivery
- Onboarding/scale upgrade milestone adherence
- Quality and completeness of functional specifications and design documentation
At Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers. We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have a visible impact. We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.
You’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.
We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression.
We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.
From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.
You’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.
- Employee Health:Comprehensive health and dental coverage for you and your family
- Time Off:Competitive paid time off and flexible leave policies
- Retirement:Retirement savings programs and employer contributions
- Professional Growth:Dedicated learning and development budget
- Flexible Work:Remote and hybrid work options
- Perks:Equipment allowances, internet reimbursements, business travel coverage, and employee stock options (ESOP), where applicable.
- Community Engagement:Team events, meetups, and company offsites
- Equipment and workstation allowances
- Internet and business travel reimbursements
- Employee stock options (ESOP), where applicable
- Team events, meetups, and company offsites
FIQ uses artificial intelligence toassistin the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact hr@fulfillmentiq.com.
FIQ is committed to an inclusive and accessible recruitment process. Consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available on request at any stage of recruitment and assessment. Contact hr@fulfillmentiq.com, and we will work with you to meet your needs.
Your personal information is collected and used for recruitment purposesin accordance withFIQ'sCandidate PrivacyNotice, available here. This includes the use of AI-assisted screening described above. By applying, you acknowledge this notice. By applying, you acknowledge this notice. Questions: hr@fulfillmentiq.com.
Fulfillment IQ is a people-first company built on trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace. We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.
Website:fulfillmentiq.com
LinkedIn:Fulfillment IQ
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