Client-Dedicated Meeting Air Coordinator (MAC)/Group Air

BCD Travel; United States; Remote; USD 54,000 - 68,000; Full time

Benefits offered by this job

Flexible hours

Work from home

Career growth

Travel perks

Vacation days

Inclusive culture

Job summary

BCD Travel is seeking a Client-Dedicated Meeting Air Coordinator to manage air arrangements for client events from a remote US setting. You will coordinate meeting air, ticketing, and related services, ensuring adherence to client contracts and SLAs.

The role requires Sabre experience, strong customer service, and the ability to work with event managers and attendees to provide travel options and guidance.

Qualifications

• Travel agency experience with GDS Sabre knowledge.
• Meeting air coordination experience.
• Teamwork experience preferred.
• Proficiency in MS Office (Word, Excel, Outlook).
• Strong customer service and problem resolution skills.
• Excellent verbal and written English communication.
• Database systems knowledge is a plus.

Responsibilities

• Serve as main contact within operations for all participant services.
• Support online registration via CVENT with bookings via Concur.
• Use BCD tools, GDS and systems to complete requests.
• Demonstrate knowledge of airline supplier rules and client/BCD contracts.
• Complete work to meet SLAs for assigned accounts.
• Advise Attendee Services on budget concerns and travel guidance.
• Update SOPs as needed.

Skills

Meeting air coordination

Team environment experience

Customer service & problem resolution

English communication (verbal &written

Tools

GDS Sabre

Microsoft Office

Job description

Client-Dedicated Meeting Air Coordinator (MAC)/Group Air

US, Virtual, NOAM

Shape what's next with BCD

Client-Dedicated Meeting Air Coordinator (MAC) /Group Air (Remote)

Full time, United States

In this role, you will be responsible for booking and/or ticketing airline reservations as requested by our client's program participants in a client-dedicated capacity. You will provide guidance to our client on our services and qualifying all meeting requests, support services to event manager and Meeting Planners, and assist as needed to ensure the successful completion of meeting and or event.

What You'll Do

• Serve as main contact within the operations team for all participant services related to an event
• Support online registration via CVENT with online bookings via Concur
• Use the appropriate the BCD tools, GDS and systems to complete requests,
• Demonstrate knowledge of airline supplier rules, including airline contracts held by client or BCD
• Complete assigned work to meet SLAs on all assigned accounts
• Work within customer budgetary guidelines and advise Attendee Services Coordinator of any concerns
• Provide travel offers and general travel advice to travelers
• Update Standard Operations Procedures (SOPs) as needed

What You'll Bring

• Travel agency experience with GDS Sabre knowledge
• Meeting air coordination experience
• Experience working in a team environment preferred
• Proficiency in Microsoft Office software (Word, Excel, Outlook)
• Demonstrated excellent professional customer service and problem resolution skills
• Strong verbal and written communication skills in English
• Working knowledge of database systems will be a plus

Why you'll love working here

Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.

Meet BCD

BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com.

What's in it for you

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Work at the forefront of travel technology and help shape the future of business travel
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
• Work From Anywhere opportunity for 60 days per year

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Meeting Air Coordinator is between $54,000 and $68,000. The actual pay depends on your skills, qualifications, experience and geographical location.

This position requires flexibility regarding work schedules. Assignments may include day, evening, overnight, weekend, and holiday shifts as determined by business needs. While the company will comply with applicable laws regarding reasonable accommodations, candidates should understand that preferred schedules and ongoing shift modifications may not be available.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].