Client Coordinator (32816)

MES Solutions; Norwood (MA); Híbrido; USD 22 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive benefits

Paid time off

401k

Resumo da oferta

MES Solutions is seeking a Remote Client Coordinator to coordinate and prepare medical claims, records, referrals, and documents for review. The role emphasizes accurate data handling and timely case completion across multiple sources and external vendors.

You will enter and verify client information, stay in contact with QA, and support providers as needed while maintaining HIPAA compliance and professional communication.

Qualificações

• High school diploma or equivalent required.
• Minimum one year clerical experience; or equivalent combination of education and experience preferred.
• Experience in a medical office or insurance industry preferred.

Responsabilidades

• Handle inquiries from clients and respond to status, concerns, or requests.
• Enter client or claimant information in systems and retrieve data.
• Maintain daily contact with QA department regarding workflow and status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify client information and ensure guidance documented in system.
• Work independently and with team to complete tasks timely.
• Direct calls to other departments as needed.
• Perform clerical duties such as typing, filing, emailing, and proofreading.
• Notify management of issues and ensure regulatory compliance.

Conhecimentos

Communication skills

Independence

Attention to detail

HIPAA compliance

Formação académica

High school diploma or equivalent

Ferramentas

Microsoft Word

Outlook

Excel

Internet

Descrição da oferta de emprego

Job DetailsJob Location: Norwood, MA 02062Position Type: Full TimeSalary Range: $17.00 - $17.00 HourlyTravel Percentage: NoneWe're looking for a Remote Client Coordinator to join our team!

The Client Coordinator is responsible for coordinating and preparing medical claims, records, referrals, and supporting documentation for review and processing. This role involves retrieving and organizing claim-related materials from multiple sources, ensuring all required documents are complete, accurate, and properly compiled into comprehensive case files for submission to external vendors and reviewers.

Role Highlights:

• Full-time position: Monday - Friday: 8:00 AM - 4:30 PM EST
• Pay: $17 per hour
• Location: Fully Remote!

Duties & Responsibilities include:

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issue.
• Notify management of any report issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

QualificationsEducation and/or Experience

• High school diploma or equivalent required.
• Minimum one year clerical experience; or equivalent combination of education and experience preferred.
• Experience in a medical office or insurance industry preferred.

QUALIFICATIONS

• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.
• Must be a qualified typist with a minimum of 40 W.P.M.
• Ability to follow instructions and respond to managements' directions accurately.
• Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate and promote a positive team -oriented environment.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure and or stressful conditions.
• Must possess the ability to manage change, delays, or unexpected events appropriately.
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

MES Solutions, a respected pioneer of the independent medical examination (IME) and peer review services industry, is setting the standard for independent review services nationwide. We handle evaluations for a variety of property and casualty insurers, self-insureds and third-party administrator's business lines such as: automotive, disability, liability, group health, long-term care, FMLA and workers' compensation. IME and Peer Review services play an important role in evaluating the appropriateness, medical necessity, cost, as well as certification of requests for care. IME services and Peer Review services are provided by MES Solutions, accredited by URAC for CORE Organizational Quality, and MES Peer Review Services, a URAC accredited Comprehensive Independent Review Organization, - respectively.

MES is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

MES Solutions offers a fast-paced team atmosphere with competitive benefits, paid time off, and 401k.