Client Coordinator

Farah & Farah Personal Injury Lawyers; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k matching

Health, dental, and vision insurance

Life insurance

Paid time off

Health savings account

Referral program

Job summary

Farah & Farah is seeking a Care Coordinator to support clients and coordinate the administrative side of casework. You will organize documentation, maintain accurate records, and ensure onboarding information is complete.

Key duties include managing confidential files, verifying documents, assembling client packets, handling the firm’s daily email, and following up on inquiries with clients and the team. Strong organization and professional communication are essential.

Qualifications

• Experience in administrative support preferred.
• Ability to handle confidential information with discretion.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Maintain confidential client records with accuracy and integrity.
• Verify client documentation and resolve discrepancies.
• Assemble client packets for onboarding and outreach.
• Manage the firm's daily email inbox and route inquiries as needed.
• Ensure timely follow-up on case inquiries and client requests.
• Communicate professionally with clients, team members, and outside contacts.
• Provide general administrative support to daily office operations.
• Stock and maintain break room supplies.

Skills

Administrative experience

Confidentiality

Communication skills

Organizational skills

Multitasking

Tools

Microsoft Office

Job description

As a Care Coordinator at Farah & Farah, you will play a vital role in supporting our clients and ensuring the efficient coordination of case-related administrative processes. You will provide administrative support throughout the client onboarding process by organizing documentation, maintaining accurate records, and ensuring all required information is complete and properly documented. Your attention to detail, organizational skills, and commitment to providing exceptional service will help ensure a seamless experience for both clients and the legal team.

Key Responsibilities:

• Maintain and update confidential client records while verifying the accuracy, completeness, and integrity of all information in accordance with firm policies.
• Verify the accuracy and completeness of client documentation and resolve discrepancies as needed.
• Prepare and assemble client packets for delivery to prospective clients.
• Monitor and manage the firm's general daily email inbox, responding to or routing inquiries appropriately.
• Ensure timely follow-up on all case inquiries to facilitate prompt resolution.
• Communicate professionally with clients, team members, and outside contacts regarding case-related matters.
• Assist with general administrative tasks to support daily office operations.
• Maintain the break room by stocking coffee and kitchen supplies as needed.
• Perform other administrative duties as assigned.

Qualifications:

• Prior administrative or office support experience required.
• Demonstrated ability to maintain a high level of confidentiality and professionalism.
• Strong problem-solving and critical thinking skills.
• Excellent verbal and written communication skills.
• Demonstrated accountability with the ability to take ownership of responsibilities and consistently meet deadlines.
• Strong organizational skills with exceptional attention to detail.
• Ability to effectively prioritize and multitask in a fast-paced environment.
• Proficiency with Microsoft Office and general computer applications preferred.
• Ability to work independently while collaborating effectively with a team.

Benefits We Offer:

• 401(k) with matching contributions
• Comprehensive health, dental, and vision insurance
• Life insurance and short-term disability coverage
• Paid time off and an employeeassistanceprogram
• Health savings account
• Referral program

Equal Opportunity Statement:Farah & Farah provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.