Client Coordinator

Skin Pharm, LLC; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive base salary + bonus

Wellness stipend

401(k) with company matching

Paid time off

Health, vision and dental insurance

Employee product + treatment perks

Paid parental leave

Job summary

Skin Pharm, LLC in Charlotte, NC is seeking a full-time Client Coordinator to join our Admin team. You will handle front-desk duties, assist patients, and support the overall customer experience.

This role also requires processing payments, scheduling appointments, answering phones, and helping maintain a welcoming front room. Training will be provided, and you’ll be part of a growing aesthetic practice that values client care and product knowledge.

Qualifications

• Excellent written and verbal communication is required daily.
• Proficient with office software and electronic patient records systems.
• Able to take direction and work independently.
• Strong organizational and multitasking abilities are essential.
• Passion for the aesthetic industry and product knowledge is a plus.

Responsibilities

• Greet and check patients in and out at the front desk.
• Provide product and service information to patients.
• Take payments and process transactions.
• Schedule future appointments.
• Answer phones and perform administrative tasks.
• Keep the front room clean and welcoming.
• Reorganize products and arrange displays.

Skills

Written & verbal communication

Customer service mindset

Organizational skills

Multitasking

Independent worker

Professionalism

Tools

Office software

Job description

Client Coordinator

Department: Admin

Employment Type: Full Time

Location: Charlotte, NC

Description

Skin Pharm was built on the belief that when we take care, we feel confident. From our treatments and clinical product line to each team member we hire, every aspect of our brand empowers others to feel good in their skin. We’re looking for a full-time Client Coordinator to join our team in Charlotte, NC!

ABOUT THE JOB

Client Coordinators work in the front office to help check patients in and out, provide product and service information, take payments and schedule future appointments. You’ll facilitate all aspects of the Skin Pharm experience for our patients, both existing and new!

Additional duties include answering phones, performing a variety of administration tasks and ensuring the front room is clean and welcoming. Our Client Coordinators are also responsible for re-organizing products as patients shop and placing furniture back in its original place.

ABOUT YOU

You must have excellent written and verbal communication skills, as you will interact daily with patients of the practice. You should also be proficient in office software, as you will need to enter information on payments and electronic patient records system. You must also be able to take direction and work independently. Organizational and multitasking skills are essential in this role. Training will be provided to enhance existing skills and knowledge base.

A passion for the aesthetic industry is a must! Product and service knowledge is the key to success in this role. Knowing your stuff and being able to answer questions, educate patients and make recommendations happens frequently, both on the phone, in-office and via email.

SKIN PHARM EMPLOYEE BENEFITS

At the heart of our team is a commitment to your well‑being, growth and happiness. Here’s how we make it happen:

• A competitive base salary + performance-based bonus potential – Your hard work deserves to be recognized.
• Wellness stipend – Because taking care of you matters to us.
• 401(k) with company matching – We’re investing in your future, together.
• Paid time off, including paid holidays and sick time – Recharge, explore or simply unwind as you need.
• Health, vision and dental insurance – For your peace of mind.
• Employee product + treatment perks – We want you to enjoy the amazing experience you help create.
• Paid parental leave – For those special days with your new family member.

Be part of a culture that puts you first, supports your wellness, encourages collaboration and celebrates each team member’s unique journey.

Skin Pharm is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law.