Client Concierge Coordinator

NorthPoint Development; Kansas City (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k with 100% match up to 6%

Scholarships & professional dev

Wellness Spending Account

Cellphone Reimbursement

On-site gym

Mental Health Reimbursement

Childcare Reimbursement

$2,000 annual HRA/HSA

Free catered lunches

Parental Paid Leave

Flexible Spending Account

Charitable matching program

Job summary

NorthPoint Development is seeking a Client Concierge Coordinator to streamline onboarding for new industrial clients. You’ll handle documentation, municipal requirements, and partner communications, ensuring accurate, timely information from lease to occupancy.

You will collaborate with Development, Property Management, and internal teams to deliver a concierge-level experience and maintain up-to-date client and property data in our systems.

Qualifications

• 3–5 years of customer service experience required.
• Ability to build trust and relationships with clients and partners.
• Excellent written and verbal communication skills.
• Strong organizational skills to manage multiple clients and deadlines.

Responsibilities

• Coordinate onboarding documentation and information for new industrial clients.
• Research municipal business-license, occupancy, and signage-permitting requirements.
• Develop regional directories of utility contacts and onboarding partners.
• Provide accurate utility, access, property, and occupancy information.
• Schedule, prepare materials, notes, and follow-up items for onboarding calls.
• Administer client surveys and track responses.
• Maintain client contacts, property information, activities, and onboarding milestones in Salesforce, Yardi, and Monday.com.
• Monitor onboarding items and follow up with internal teams and clients.
• Deliver concierge-level service throughout onboarding.
• Support client relations reporting, process improvements, and portfolio initiatives.

Skills

Customer service

Relationship-building

Communication

Organization

Multitasking

Tools

Salesforce

Yardi

Monday.com

Job description

Curious about a career with NorthPoint?

NorthPoint is a real estate developer that has grown through combining an entrepreneurial spirit and empowerment of its team members. The Client Concierge Coordinator supports a seamless onboarding experience for new industrial clients across NorthPoint Development’s portfolio. This role coordinates onboarding documentation, client communications, municipal requirements, utility and property information, and client records. Working closely with Development, Property Management, and other internal partners, the coordinator helps ensure each client receives accurate information, timely support, and a consistent concierge-level experience from lease execution through occupancy.

“We truly believe, and I’m convinced, we have some pretty incredible assets. But those assets have all come from our people.” - Nathaniel Hagedorn | CEO.

How We Put You First

At NorthPoint Development, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, we offer market-leading benefits and perks:

• A selection of comprehensive medical, dental, and vision plans
• 401k with 100% match up to 6%, immediately vested upon enrollment
• Scholarships and paid professional development
• Wellness Spending Account
• Cellphone Reimbursement
• On-site gym
• Mental Health Reimbursement
• Childcare Reimbursement
• $2,000 annual HRA and HSA contribution
• Free catered lunches + fully stocked kitchen
• Parental Paid Leave
• Flexible Spending Account
• Living Generously program with 100% charitable contribution match

What You’ll Do

• Coordinate onboarding documentation and information for new industrial clients, ensuring materials are accurate.
• Research and document municipal business-license, occupancy, and signage-permitting requirements applicable to client locations.
• Develop and maintain regional directories of utility contacts, service providers, municipal resources, and other onboarding partners.
• Partner with Development and Property Management teams to provide clients with accurate utility, access, property, and occupancy information.
• Assist in scheduling, materials, notes, and follow-up items for client onboarding, commencement, and transition calls.
• Administer client surveys for new clients, acquisitions, and annual relationship reviews, including distribution and tracking.
• Maintain accurate client contacts, property information, activities, and onboarding milestones in Salesforce, Yardi, and Monday.com.
• Monitor onboarding items and proactively follow up with internal teams, clients, and external partners.
• Deliver responsive, professional, concierge-level service throughout the onboarding process.
• Support client relations reporting, process improvements, portfolio initiatives, and special projects as assigned.

Who You Are

• 3-5 years customer service experience required.
• Strong customer service skills with the ability to build trust and maintain productive relationships with clients, service providers, municipalities, brokers and internal partners.
• Excellent written and verbal communication skills, including the ability to present detailed property and onboarding information clearly and professionally.
• Strong organizational and coordination skills, with the ability to manage multiple clients, deadlines, documents, and follow-up items simultaneously.
• Demonstrated ability to handle sensitive or confidential information with professionalism and discretion.
• Ability to collaborate effectively across Development, Property Management, and other departments.
• Commitment to providing timely, responsive, and professional service.
• Understanding of commercial real estate and property management functions.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.