Client Concierge at Lindora Llc United States

Lindora Llc; United States; On-site; USD 22,730 - 32,373; Part time

Job summary

Lindora Llc is seeking a part-time Client Concierge in Glendale, CA. As the first point of contact, you'll provide exceptional customer service and facilitate client engagement with weight loss programs. Responsibilities include greeting clients, scheduling appointments, and maintaining client records. The ideal candidate has experience in customer service, excellent communication skills, and a positive attitude. This role offers an hourly rate of $20 plus a monthly bonus based on clinic goals.

Qualifications

• Previous experience in customer service or related field.
• Excellent interpersonal and communication skills.
• Basic knowledge of nutrition and weight loss principles is a plus.

Responsibilities

• Greet and welcome clients with a friendly attitude.
• Provide detailed information about weight loss programs.
• Coordinate and schedule appointments for consultations.

Skills

Customer service experience

Interpersonal skills

Communication skills

Organizational skills

Teamwork

Computer proficiency

Job description

Client Concierge – Hourly rate plus monthly bonus

Location: Glendale, CA

Job Type: Part‑time

Salary: $20.00 per hour plus monthly bonus if the clinic meets goals

Expected Hours: 25 per week

Job Overview

As a Client Concierge at Lindora, you will be the first point of contact for clients, providing exceptional customer service and support. Your primary responsibility is to ensure a positive and welcoming experience for clients, facilitating their engagement with our weight loss programs and services.

Responsibilities

• Greet and welcome clients with a friendly and positive attitude; prep clients for visit as needed.
• Provide detailed information about our weight loss programs, services, and offerings, and explain the benefits and features of various programs to help clients make informed decisions.
• Coordinate and schedule appointments for consultations, follow‑ups, and program reviews; ensure efficient and timely scheduling to accommodate clients' availability.
• Maintain accurate and organized client records, checking all client information on every visit; assist in processing paperwork and documentation related to client enrollment.
• Address client inquiries, concerns, and feedback in a professional and timely manner; collaborate with other team members to resolve client issues and enhance the overall customer experience.
• Conduct follow‑up calls to check on clients' progress and provide additional support; implement retention strategies to encourage clients to stay committed to their weight loss journey.
• Share educational materials and resources to empower clients with knowledge about healthy lifestyle choices; collaborate with nutritionists and fitness experts to ensure clients receive comprehensive guidance.

Qualifications

• Previous experience in customer service or a related field (e.g., receptionist or administrative role).
• Excellent interpersonal and communication skills.
• Empathetic and patient approach when dealing with clients.
• Basic knowledge of nutrition and weight loss principles is a plus.
• Strong organizational skills and attention to detail.
• Ability to work in a team‑oriented and collaborative environment.
• Computer proficiency and typing skills.

Schedule

Monday to Friday: Morning shift 7 AM–12 noon. 1 Saturday per month from 8 AM–12 noon.

Evening shift 2 PM–7 PM (available for hire).