Client Compliance & Data Auditor - Customer Service

Expressinternationalinc; Washington (District of Columbia); On-site; USD 40,000 - 50,000; Full time

Job summary

An international services company based in Washington seeks a customer service representative. This role requires responding to inquiries, ensuring compliance, and maintaining accuracy in data entry. Candidates should have at least 1-2 years of customer service experience, a diploma in a related field, and proficiency in Microsoft Office Suite. Additional skills include excellent communication, discretion, and the ability to work under pressure. The position offers a supportive environment focusing on customer satisfaction and problem resolution.

Qualifications

• 5 successful passes or more at CSEC or equivalent.
• 1-2 years’ customer service experience.
• Typing Speed > 30 wpm and > 95% Accuracy.
• English Assessment—Higher Intermediate and above.

Responsibilities

• Respond expediently to inquiries via email or phone.
• Prioritizes and meets assigned deadlines.
• Recognizes and acknowledges a problem.
• Communicates compliance and non-compliance with FWS.
• Enters required information into systems.
• Provides accurate and timely information.
• Maintains confidentiality on PII.
• Contributes to team effort by accomplishing related results.

Skills

Excellent verbal and written communication skills

Collaboration skills

Discretion and sound independent judgment

Ability to manage multiple tasks

Proficient in Microsoft Office Suite

Ability to analyze complex situations

Troubleshooting under pressure

Education

Diploma in a related field (preferred)

Tools

Microsoft Office Suite

Outlook 365

Word

Excel

Job description

An international services company based in Washington seeks a customer service representative. This role requires responding to inquiries, ensuring compliance, and maintaining accuracy in data entry. Candidates should have at least 1-2 years of customer service experience, a diploma in a related field, and proficiency in Microsoft Office Suite. Additional skills include excellent communication, discretion, and the ability to work under pressure. The position offers a supportive environment focusing on customer satisfaction and problem resolution.