Client Communications & Scheduling Coordinator

Sunspace Deck and Shade Solutions; Port Clinton (OH); On-site; USD 24,796 - 30,307; Full time

Job summary

Sunspace Deck and Shade Solutions in Ohio seeks an Admin / Client Communications Coordinator to manage daily customer communications. You will answer inbound calls, triage messages, schedule estimates and site visits, follow up on quotes, and maintain accurate lead records in the CRM.

Based in the Wauseon office, this role requires steady phone coverage during business hours and real-time documentation. Ownership alignment with customers is crucial to keep interactions organized.

Qualifications

• Capable of handling a high volume of phone calls throughout the day.
• Proficient data entry and accurate record-keeping.
• Authorized to work in the United States and able to pass a background check.

Responsibilities

• Answer and triage inbound calls, texts, and emails (20–50 contacts daily).
• Distinguish warranty, routine, sales, and vendor inquiries and route appropriately.
• Own scheduling and confirmations for estimates, site visits, and installs.
• Follow up on quotes until a clear yes or no is obtained.
• Support pre-install coordination on commercial jobs (zoning, permitting, engineering).
• Log every lead with accurate contact information in the tracking system.

Skills

Phone handling

Data entry

Work authorization (US)

Tools

CRM systems

Scheduling software

Job description

Sunspace Deck and Shade Solutions in Ohio seeks an Admin / Client Communications Coordinator to manage daily customer communications. You will answer inbound calls, triage messages, schedule estimates and site visits, follow up on quotes, and maintain accurate lead records in the CRM.

Based in the Wauseon office, this role requires steady phone coverage during business hours and real-time documentation. Ownership alignment with customers is crucial to keep interactions organized.