Client-Centered Care Coordination Specialist

Consumer Direct Care Network; Milwaukee (WI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Job summary

Consumer Direct Care Network is seeking a dedicated professional to coordinate care for clients, ensuring adherence to Medicaid guidelines and client-centered plans. You will train clients, audit services, and report findings to contracting entities while supporting program budgets and eligibility requirements.

The role involves collaboration with stakeholders, public speaking, and travel to client sites. A bachelor's degree in a related field and 6 years of experience are preferred, with

Qualifications

• Bachelor’s degree or equivalent in relevant field.
• 6 years’ experience serving individuals with disabilities.
• Reliable transportation; valid driver’s license and auto insurance if driving.
• Previous Support Broker experience preferred.
• Combination of education and experience may be accepted.
• Flexibility to work extended hours as needed.
• Remote/hybrid work requires own reliable internet.

Responsibilities

• Collaborate with stakeholders regarding delivery of services.
• Comfortable with public speaking.
• Comply with applicable legal requirements, standards, policies, and procedures.
• Conduct advanced reporting and oversight activities.
• Demonstrate effective problem solving and decision-making skills.
• Handle complex service programs and special projects.
• Develop and implement care plans.
• Maintain workflow coordination knowledge.
• Market services to referral sources.
• Participate in professional development and training activities.
• Prioritize and multitask effectively.
• Provide excellent customer service to internal and external clients.
• Represent the company at stakeholder meetings, health fairs and provider fairs.
• Supervise deliverables and ensure timely completion of projects.
• Enroll clients and employees in services, including the development of the service/support plan and budget.
• Orient and educate the client on current program roles and responsibilities.
• Train and assist clients in timecard submission.
• Assist clients with eligibility requirements, as required by program rules.
• Travel to client homes or other destinations to meet with clients.
• Conduct necessary client assessments and contacts.
• Maintain documentation in CRM database.
• Compile information for auditors.
• Bilingual preferred in various locations.
• Other duties as assigned.

Skills

Public speaking

Customer service

Problem solving

Attention to detail

Education

Bachelor’s degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field

Job description

Consumer Direct Care Network is seeking a dedicated professional to coordinate care for clients, ensuring adherence to Medicaid guidelines and client-centered plans. You will train clients, audit services, and report findings to contracting entities while supporting program budgets and eligibility requirements.

The role involves collaboration with stakeholders, public speaking, and travel to client sites. A bachelor's degree in a related field and 6 years of experience are preferred, with