Client Case Mgr I - New Haven

United Against Human Trafficking; Houston (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

Star of Hope is seeking a Client Case Manager I to support clients from entry to exit, guiding counseling, coaching, and teaching toward self-sufficiency. The role involves direct intervention and collaboration with program staff to serve homeless men, women and children.

Requirements include a Bachelor's in a social-services field and a valid Texas driver license; ability to drive a 12-15 passenger van; strong communication, organization, and discretion in handling sensitive information.

Qualifications

• Requires a Bachelor's degree in a social services-related field.
• 6 months to 1 year of related work experience or equivalent given education.
• Valid Texas Driver’s License with acceptable driving record and insurance.
• Ability to drive a 12-15 passenger van.
• Good reading, writing, time management and multitasking skills.
• Discretion handling confidential client and donor information.
• Ability to communicate and work with staff, clients and partners.
• Culture fit: respectful, professional, Christ-centered service.

Responsibilities

• Consult with client weekly to set goals, track progress, and assess needs.
• Develop action plans and input goals into HMIS for accountability.
• Ensure accurate entry of services and notes into HMIS within 48 hours.
• Participate in regular staff meetings.
• Refer clients to appropriate counselor or program.
• Enforce program guidelines and core values.
• Conduct monthly apartment inspections and document results.
• Participate in trainings and professional development.
• Plan and participate in client activities.
• Assist in transporting clients and maintain driver status.

Skills

Strong communication

Time management

Multitasking

Confidentiality

Teamwork

Education

Bachelor's degree in social services-related field

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Hours: Monday-Friday | 8:00am-4:30pm

Job Summary:The Client Case Manager I is the primary responsible for the client journey from entry to exit. The Client Case Manager I is responsible for the direct intervention in the lives of assigned clients which includes monitoring counseling, coaching, teaching, and helping clients become self-sufficient. Although assigned a specific case load, the Client Case Manager I is also responsible for assisting all clients enrolled in the New Have program while on duty.

Job Responsibilities:

1.Consult with client on a weekly (more often as necessary) basis to establish goals, update progress, and discuss needs.Document all client interaction at the close of each case management session.

2.Action plans and goals should be discussed with clients and goals should be entered into the HMIS system for accountability.

3.Ensure accurate entry of all services provided, counseling notes, and other relevant data into the HMIS Database within 48 hours of the client interaction, and before the last day of the month to ensure reporting accuracy.

4.Participate in regular staffing meetings with other program staff.

5.Refer clients with specific needs to the appropriate counselor or program.

6.Enforce program guidelines and core values among all clients.

7.Conduct monthly Apartment inspections for the clients on the case load and record results in HMIS/Client Track.

8.Participate in trainings as assigned.

9.Plan and participate in client activities.

10.Assist in transportation of clients via passenger van, maintain authorized van driver status and complete all necessary driver trainings.

Other Job Responsibilities:

1.Participate in Ministry and prayer activities, as appropriate.

2.Other duties as assigned.

Qualifications:

Education, Skills & Experience: Requires a Bachelor’s Degree from an accredited college or university in social services-related field (psychology, sociology, theology, religion, etc.) with 6 months but not less than 1 year of related work experience or an equivalent combination of education and experience. Valid Texas Driver’s License with acceptable driving record and current liability insurance. Ability to drive a 12-15-passenger van.

Good reading, writing, time management and ability to multitask. Good judgment in dealing with confidential client and donor matters and setting priorities. Capable of handling multiple tasks, coordinating detailed work and issues that need immediate attention. Ability to communicate and work cooperatively with employees, managers, directors, clients, volunteers and outside organizations that interact with Star of Hope.

Be able to work respectfully, professionally and in a Christ-like manner with everyone, able to maintain required client/staff boundaries and possess a willingness to serve the Lord in a ministry that deals with homeless men, women and children.

Equipment Used: General Office Supplies (Calculator, Telephone, Stapler, etc.), Computer Equipment (Monitor, Keyboard, etc.), Copier/Fax/Printer, Microsoft Word, Excel, PowerPoint, and Outlook. Fifteen-passenger van.

Work Environment: Normal business hours, office environment, occasional weekend or evening events. Frequent visits with clients at program sites are required.Work schedule may be subject to change to meet the business needs of the mission. Exposure to infectious diseases, poor hygiene, drug usage, verbal and physical abuse and other emergency situations relative to the homeless population is normal. Business casual in accordance with Star of Hope dress code.

Relations with Others: Constant contact with immediate peers and manager. Constant face to face discussions with individuals, electronic mail, written letters and memos. Frequent contact with peers in other departments and vendors. Frequent telephone conversation. Occasional contact with managers, clients, and volunteers.

Physical Requirements: Light work with lifting up to 10 pounds. Constant sitting, use of fingers, talking, hearing and repetitive motions. Frequent standing, walking, and feeling.Occasional climbing, balancing, stooping, kneeling, crouching, reaching, lifting, handling and driving. Constant contact vision at 20 inches or less, and constant color vision and depth perception.

Other: Able to support through word and action the Star of Hope “Christ-centered” Mission statement, the Faith Statement, and the mission’s Core Principles: Pursue Christ-Centered Transformation, Restore Humanity and Dignity, Embrace Change, Show Love and Respect, Strive for Excellence

Date Job Description Became Effective: 1/17/2024

Star of Hope is a Christ-centered, community funded, non-profit religious organization.

The above job description is intended to describe the general nature and level of work being performed by an employee in this position. They are not intended to be an exhaustive list of all duties, responsibilities and qualifications of an employee assigned to this job. I have read and agree to the duties outlined above and understand that in order to adjust to changes in business, it may be necessary to modify the job, add to or remove certain duties and responsibilities, or be reassigned to an alternate position. This statement does not alter the “at will” status of employment at Star of Hope.